Hand Car Wash & Valeting Center
151-157 Bitterne Rd W, Southampton SO18 1BH, United Kingdom
3.8
169 reviews
8 comments
WJ9G+64 Southampton, United Kingdom
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Monday: Close
Tuesday: Close
Wedneasday: Close
Thursday: Close
Friday: 8–9
Saturday: Close
Sunday: Close
Tuesday: Close
Wedneasday: Close
Thursday: Close
Friday: 8–9
Saturday: Close
Sunday: Close
They had their good and less good moments. Today the service I received was so appealing that I really had to warn other fellow drivers of this.
Went there for a quick outside wash. This usually takes a few minutes only and away I go with a clean car.
Today it took about 30min despite having only one car in front of me. Ok, I thought they were a bit slow and disorganised but we all have our ups and downs. When I finally reached the long awaited drying stage of the process the gentleman drying my vehicle saw his mate passing by and went to have a chit chat with him. Since I was there already close to half an hour I reminded him that he could finish my car as I had to go. His response was that I needed to wait. I thought OK, this is a bit rude but still thought his young, he'll learn and so on.
When he finished and came to get the £7 fee for the wash and without being asked any extra questions by me, made a comment that if I wasnt happy I should find another car wash. Well, this was over the top for me. Not that the service was only slow but I was also getting rude comments by a staff member and advised to find another car wash. WOW! No business sense whatsoever, total lack of customer service!
Asked to speak to the manager. Gentleman in a suit explained that despite offering his staff good money he can't find any polite and hard working people dedicated to quality work and decent customer service. He didn't seem bothered the slightest. BEST AVOIDED!
However the last 2 times I’ve been there, I end up behind a queue of their cars from the sales lot. Nobody seems to care and they’re happy to make paying customers wait. The owner/manager seems to feel that he is far superior to lesser people like my wife and I.
I won’t be back, there are many others who are happy to have my business.
Used to be good, will go elsewhere now🙄😪