Clarkes Carpets

This is the only carpet shop I use. I don't like looking around for things like flooring so knowing where it will come from saves time. All aspects of their services are excellent. The latest person to deal with me had worked there more than 30 years. This experience shows in the way the work with customers

Mixed feelings here. Just had flooring in kitchen laid and it looks very good, so no complaints (so far anyway).

Not so good in the lead up though. Firstly the estimator rang to ask if he could come early in the morning as apposed to the afternoon which we had requested, but we agreed.

You can't take home samples so when the estimator came, with the one I chose, I didn't like it. Therefore back to the shop to choose another. We settled on one and paid and made booking for fitters. We were told it would take two days.

Paul turned up to remove tiles and replace underfloor ready for another fitter coming the next day. He then tells us taking up the floor is quite unnecessary as the laminate can be laid straight on the top. To his credit Paul saved us £150 his fee and £40 disposal (yet to be reimbursed from Clarkes). He was cross that he made a journey for nothing.

Jay and son came today and fitted the floor which I am happy with.

Apart from being charged for something not necessary, a couple of things would have made the experience better.

1) We didn't know there would be different men, one to do the underfloor and two to lay the top and they would both be paid separately. We were just quoted one price.

2) Clarkes never told what time to expect our workmen so yesterday we were up for 8am in case he showed up then, but as he hadn't arrived by 11.30am I rang the shop to be told his slot was 10am to 12pm, so this info would have been nice beforehand.

A super range of flooring options,as well as furniture and wall ornaments painting and mirrors. Possible gift ideas for someone setting up a new home or remodelling their existing residence. Knowledgeable, helpful staff competitive prices.

Not sure if it's because we look quite young but didn't get taken seriously even with our measurements in hand and still struggled to get our new place priced up. 20 mins later we went around the corner and got our new carpets ordered from a rival company. Treat everyone the same, whether they come in knowing much about carpets or not.

My wife & I went to this store to look at some differing rolls of Vinyl & carpets to upgrade the home the store staff were very friendly & approachable & showed us the vast options that we had available to us. We have now arranged for a measure up of the home & will be looking to purchase our carpets & vinyl from them. Thank you Clarkes Carpets for your help today!!

On the 30th December 2022 mark the fitter came to fit the carpets we purchased from Clarke carpets at Roneo corner he’s attention to detail was perfect we had just decorated he was very careful and the end result was perfect
Thank you Steve & Rita

Was told if you give them your size and you chose a pre cut piece not your size the won't tell you you may have it wrong
But will just take your money
This is true I went in with one set of sizes and bought a different size from the same woman and she did not try to tell me it could be wrong

Now that's bad

Oh the actual piece I bought I knew would fit

But if you are not a savvy they will just take your money

Greedy ??

I first telephoned the store, having been shielding for some 16 months and a very pleasant lady suggested I visited the showroom early - which I did.
I was assisted in store by two extremely helpful guys. I purchased my requirements and told delivery would be in the afternoon. By 12:10 it had arrived by an equally charming young guy If there was a word to excel EXCELLENT for the whole experience I would use it! Will definitely be using this Company again without a doubt that's for sure