Western Carpets & Pine Ltd
14 Erme Ct, Leonards Rd, Ivybridge PL21 0SZ, United Kingdom
4.5
36 reviews
8 comments
93QJ+V8 Ivybridge, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: Close
The choice and advice was great. I only wanted a sideboard but ended up renewing my carpets and wardrobes too as the price and service were brilliant! The carpet fitters and the furniture men were so helpful and meticulous. I will be recommending you to everyone i know!
Thanks again.
I recently had an aftercare question and they went above and beyond to help me. We would highly recommended them for their products and great customer service :)
So when we decided to have our living room dining room and small foyer carpet replaced with oak board we went to WCP thinking we could trust them to carry out the work.
We wanted the flooring to be fitted under the skirting as it’s a better finish.
My wife and I left the fitter alone to complete the work, all looked well after-the first day, the flooring seemed to be going down well.
On the second day when I returned from work my wife pointed out the absolute travesty of a job that had been done on the skirting.
Instead of replacing the skirting as I was sure would have been the sensible way and included in the substantial cost, the fitter had stuck the old stained , dented skirting back on the wall with caulking, using way too much so the joints and skirting stood proud of the walls.
I went to WCP to ask for an explanation, they said that this was normal practice and I should sand down and paint the skirting and fill all the gaps with caulk.
I don’t expect to complete work that I have paid for, I would have expected new skirting and it to be painted prior to fitting.
After some debating they agreed to give me new skirting to fit myself ( I’m an ex Chippy) but when I tried to remove a length of skirting it created so much damage that I decided not to replace but to make as good as possible the old skirting.
I can’t upload the photos to highlight this issue but you can be assured I won’t be using WCP again and would NOT recommend them after this experience.
Also as a precaution do not pay the full amount up front as this reduces your clout if things go awry.
They have our money and it seems that’s all they’re interested in, hence this review!!!