CeX

Fair play - dealt with a complaint after returning a faulty graphics card. I was told by another store I could return quibble free and get a voucher straight away within 2days which isn't the case.

Manager dealt with the complaint fairly and resolved the matter.

Decent cex with plenty of tech on display. Dvds & games are pretty well organised as well.

Largest tech display is phones but there's plenty of laptops, consoles, accessories and some retro games out too.

Staff are polite.

Great place to expand your Blue Ray or game library. Very well priced.

Good selection of used products, staff is a little 50/50 if you get a knowledgeable and friendly one but it is much like any other CEX around the country.
The only gripe I have is the qué that blocks the doorway when busy.

A great shop, in theory. Always the same issue; queue way too long and slow-moving. You could wait ten minutes.. there must be a better way.. I dont bother anymore

As someone who regularly replaces and upgrades my tech, I have often traded in at CEX over many years.

I always keep my items in immaculate condition and always have the box, cables, manual, everything. As such, I have always received the top 'A' grade price for my trade-ins.

However, I today traded in a pair of headphones which were less than a year old and, as usual, in perfect condition. As in not a mark on them. Box perfect. All accessories perfect condition. And I was offered....'B' grade?! Price between A and B was hardly any different but that's not the point here. I asked why B grade and I was told because it's 'used'. Ridiculous argument when pretty much everything being traded in at your shops is used. And I've always always received A in the past, over many years. Every single one of those trade ins had (of course) been used.

I wish I'd just bashed up the box a little or bent one of the cables a bit more now, on principle. I would say I'll make sure to do that next time, but after this, there won't BE a next time. Will use eBay, give to friends or even give my old products to charity in future rather than use this company again, and I will also be contacting their head office to query this matter further.

Don't ever expect to get A grade trade-in price if you get the member of staff I did today. If they continue like that, they'll lose a lot more customers. Anyway, the ongoing disc to digital changeover in games and movies will destroy their business over the next few years. After today, that thought makes me happy.

Good riddance CEX, and don't bother with any mealy mouthed, fact-altering reply either. If you do, I'll post this on five more review sites than I already have.

🚨 CEX SCAMMED ME. 🚨 Don’t ever ever buy from this shop. I purchased an iPhone 13 pro max for £875.00 which I was told had been fully checked and is in good order. I took it home and started to load it and after looking on the settings I was sold an iPhone 12 plus! Which is about £400 cheaper than the phone that I thought I had purchased. How can something so simple be missed with rigorous testing?

If I was not on the ball with checking settings someone could have easily missed the fact they had been Mis sold a phone. I couldn’t be refunded at the time as my details were still on the phone so it will take around 3 separate trips in total to get a refund which will take days.

The que system in the store is abysmal. How hard can it be to have a designated till for simple game purchases and a separate till for phones / consoles / tablets which take more time.

This is my first and last dealing with the shop. I am disgusted that a high street store can advertise certain model of phones for sale and sell you a different model. It’s just not good enough.

So much fun, got waylaid for ages in here with friend snd got some great 2nd hand stocking fillers and Christmas movies!