CeX

Excellent help received from the team in Sutton on Sunday the 14/8. Got sold the wrong phone in another CEX and went into Sutton and they took the time to contact the store and sort it out for me. Excellent overall service. Took their time and didnt rush and made sure I was refunded the difference and issued with a new receipt

Sold me a faulty PlayStation, when returned they said they didn't sell it like that, then I asked for my HDMI lead back, of course I didn't get it back, I left with no HDMI lead. I wouldn't trust them with a chocolate digestive. Fuming!!

Bought a phone that was faulty. I was able to return it with no problem but I would recommend buying your phone somewhere else if you want reliability. Though the staff were helpful so I'd go back here if I wanted to buy a DVD or game.

I did pop in here today to try and find some console games. however I had to question how clean this place was when I saw this in the display counter

I'm speechless.... £130 for a second hand phone that costs £129 brand new! That's not the only rip off... All the phones are the kind grossly overpriced! I don't understand how idiots still go in & purchase them! Don't get anything from CeX folks. It's not cool to pay over the odds!

Quick and easy to sell items to 20 minutes testing times friendly staff

Sold me a switch game in a US case which they shouldn’t have , won’t let me trade it in after there mistake and this is literally the third time something like this has happened . Gone to other branches and it’s been fine . Lazy and unhelpful staff all the other branches are amazing just not Sutton!

Sold a phone to them. Queued first for 20 minutes, then again for 10 after they'd tested it. Staff are very pleasant and polite. You'll never get a decent price compared to say selling on eBay but I guess that's the hit you take for "instant" (I use that word carefully considering the queue) cash. Just don't look at the price they sell the item you sold them. Trust me. You'll cry.