New Loscoe
10 Heanor Rd, Loscoe, Heanor DE75 7JT, United Kingdom
4.7
61 reviews
8 comments
2JCP+57 Heanor, United Kingdom
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Monday: 17–22
Tuesday: 17–22
Wedneasday: 17–22
Thursday: 17–22
Friday: 17–23
Saturday: 17–23
Sunday: Close
Tuesday: 17–22
Wedneasday: 17–22
Thursday: 17–22
Friday: 17–23
Saturday: 17–23
Sunday: Close
( got home, wrong again!!.did not complain a second time.. lost the will will to live.) offered two us 2 cans of coke. Even MacDonald's would have been more customer focused than just two cans of coke it cost more in fuel to drive there and back twice.
So we sat down to eat some two and three quarter hours after we first ordered the food. Food not as ordered and tasted poor. As if cooked by someone who does not know what they are doing
We have used this place for 38 years and its going down the pan. During the last year the quality of the cooking has deteriorated.
Tracy the nice lady on the counter had gone home unfortunately by 9.30 so we had to deal with some one from the back kitchen, who was frankly not bothered that we had been customers for 38 years of this takeaway
( I cannot imagine how much money we have spent there over the years)and that we were never going back. he then offered a "massive discount on our next order" if he was that bothered why did he not offer this on the disaster we had just encountered. We could have complained again when we finally got home for the second time and found that the food was incorrect AGAIN but it was getting on for 10pm and could not be bothered specifically considering we had originally ordered our food at 6.50pm almost 3 hours earlier. We will never use this place again because of this and the fact that our local Chinese has overtaken Loscoe in terms of quality and customer service. We used to drive from Ashby some years ago when we moved there because it was so good but sadly now overtaken by better local competition. Thanks for spoiling our Christmas eve !!!!!
Our regular now.
Highly recommended 👌