2 hours for delivery. I'd not mind if I'm told in advance but tonight with a 50-70 min quote time to then be 125 minutes. On my husbands birthday? Nope. No apologies, just a text to say on the way (and further 25 min wait) We were good customers but no more. Really disappointing.
Kyah Ridgeback
We've ordered from here many times and never had an issue. Today, one of the dishes was revolting. I phoned to tell the 'restaurant' but they wouldn't even accept a complaint let alone sort out a replacement or a refund. When I asked to speak to the manager I was told "no". As a family we order from here a few times a month with an order of about £40 a time. The young girl I spoke to on the phone confirmed the 'restaurant' was willing to lose their £80-£120 per month order from us over a £6.00 dish they weren't willing to help out with. If they had offered a replacement or a refund (or even spoken to me helpfully and politely) we would likely have ordered from them again, after all, not every business can get every single thing right 100% of the time. However their rudeness and attidude has definitely lost them our business. I've actually just noticed when chucking the rubbish in the bin that their paper menu which they send out with the order states "all food are non-refundable" so unless you're willing to bet your dinner and your wallet that your food will always be edible, I'd go elsewhere in future. And the icing on the cake was our prawn crackers were missing too!
Kabi W281 days ago
It took us ages to find best Chinese food takeout. And this is the best off all in ashford, great food and service and we drive 10 miles for our favorite food takeaway. Thanks weir
Charlotte Richards281 days ago
Order from here everytime I want a chinese. Food always arrives hot and very tasty!! Recommended to family and friends
Kolsuma Khanom1 year ago
Very bad food. Ordered first time yesterday and food was bland. Fried rice was just plain rice with some peas thrown in. No soya sauce or anything. No flavour what so ever. Prawn crackers were stale. Spring rolls had very little filling, hardly any. Not worth the price they charge. Never going back.
Thomas Brown1 year ago
Never had a bad meal from here. Lovely food
Dean Cutler2 years ago
In a word, delicious. Best Singapore fried rice I've had in 25+ years, curry sauce is fantastic, all the meat is tender and plentiful, veg is great.
Kirsty Bingham2 years ago
Most disgusting service I've ever had. Placed the order at 7pm, arrival time 7:50. By 10 past 8 I called them and was told its just leaving now so we wait. Its now 20 to 9 so we called again only to be told its leaving shortly! Either they lied and hadn't even made it or its been sat in the shop for 20 minutes and hasn't moved. I'm 13w pregnant and need to eat! It's going to be 2 hours since ordering before we get food. First and last time we ever order.
