McChina Wok Away

I just called to ask when my order will be delivered because it's 15 minutes late, his immediate response was "I don't have a crystal ball!" He then made me wait while he served another customer. When he came back he asked me my address and then said that my order has not been cooked yet, but it will be next. Then he said "Thank you. Good bye."
I promise that I will never spend another penny on an order from them. The worst customer service I have ever experienced.

Very very good until the change of owners. Really disappointed with the current owners, lack of customer service, care but ultimately the quality in the food has gone down. Really let down the folks that build up a fantastic reputation for the McChina family. Order from Farnborough branch is my recommendation.

I have had the pleasure of multiple dinners from this take away.have tried lots of different things (Hong Kong style chicken is very nice and my personal fav! )I find the staff efficient , friendly. Food is very good at the price point. Delivery is quick and foot tasty and hot. 5* food hygiene so that's a bonus.i find it's faster to use the app then to call!

Whilst the food and service was ok for me, I was hungry, it had clearly sat there a long time and a lot of it was clearly overcooked. I am not sure that they check the temperatures of the food being held at temperature as it wasn’t all hot, the person I was with fell with food poisoning the day after eating here and although I had a fine time, has put me off going again.

Food is ok. But, the man taking your orders so rude. Been here a handful of times over 3 years. Every time I come here, I wish I hadn’t.

This is the worst Chinese take away place I have EVER been.
The food was average but the service was trash, I don't think I've ever seen someone who didn't want to take money from a costumer.
This place is never even open on opening times, its like you don't even want to be running as a restaurant.
I'm sure the poor people who make the food try their best to put up with that disgusting front man. The rude entitlement from this person why would anyone have him running the till interacting with people.
I'm surprised this place is even still running from the amount of complaints about this front man specifically.
Everyone hates him. Fire him. Then I'm sure you will actually make sales instead of scaring your paying costumers off.

HAD A MEAL DELIVERED FROM HERE LAST NIGHT AND IT WAS LOVELY ..AND ALSO VERY FRIENDLY GUY WHO BROUGHT IT ROUND ... HIGHLY RECOMEND...

Food is ok, but customer service is poor. Portly English chap who handed me the food was quite rude and unappreciative of my order.

Could do with some customer service training, this is 2021. I expect a bit more friendliness when i case no problems as a paying customer.