New China

I have been coming here for years and just recently they have gotten my order wrong. The 1st time I didn’t bother to phone and complain and just the left it. The second time I order a house special chow mien when i got it home it was a vegetable chow mien.

When i phoned and explained that it was wrong and it was my partners dinner (who threw it in the bin in temper) the person on the other end told me i ordered the vegetable chow mien when non of us like that one. When I explained it was in the bin i got told i was wasting his food that i paid for.

The customer service is terrible. If i did want another one i would have to travel another 20 minutes to get and mine would be cold. Instead of apology i got verbal abuse and was told i was in the wrong. As a customer who has been going there for years i won’t be going back for a very long time if at all

So so rude, the food is rank and the gobby tw*t who answered the phone has 0 customer service skills. They forgot our curry and chips then told us we were sh*t and to never order from then again🤣 They never delivered our curry and chips or offered a refund. The food is so bland and dry and the chicken was also undercooked. We even had an eyelash extension in our food!! Disgusting will never order from their again.

the worst customer service i’ve ever had. was so rude when i was ordering and then when food was missing he was swearing down the phone at me. i told him he was being rude and he told me to “f*** off and that i’m a piece of s***.” will never order from here again and still haven’t received food that was missing. how do i get my money back for this ?

Well what can I say I wanted to place an order for delivery , roughly 60 quid and they wanted to charge 4 quid for delivery , considering they have been shut down by environmental health for rat 🐀 issues then the defense rests , will never bother with these again , absolute joke

Called for delivery from flyer, it states £1..over 2.7 miles. I googled, I’m 2.6 and they want to charge me £3.00. I’ll spend my 60 quid elsewhere!

DO NOT ORDER FROM HERE , DO NOT WASTE YOUR MONEY,
I ordered over a £30 order today and my order came wrong , the sweet and sour sauce is like water. The chicken is like eating grey meat and tastes old, the food looks and tastes like it’s been sitting there for days, their ‘crispy chilli chicken’ was a tub of plain chicken in sweet and sour sauce?? After calling the shop up the man was very rude, didn’t give me a refund and wouldn’t sort it at all. Really unhappy and disappointed.

Rude and unprofessional telephone manner. Soon as I rang them him accused me of making crank calls and wouldn't deliver to me. I had used them before ( despite being very slow) but not anymore. Top Chef Chinese everytime from now on.

Food always lovely staff friendly and always understand my orders best Chinese in city.