Golden Swan Chinese Takeaway

We ordered a take away from this restaurant that came to £40. It arrived 30 minutes late and was the wrong order. Also the pancake roll was cold in the middle.

To make matters worse upon calling the restaurant I was spoken to like a child by an incredibly rude woman who said that the food was cold because we live in killay and under no circumstances could I have a refund or have hot food sent out.

I explained that I would be reviewing the restaurant and she said “yes ok you do that I am too busy to cook you more food”

I have a 10 year old here who was incredibly disappointed about having the wrong order. It’s also very upsetting as this is our monthly treat and we will not be able to afford another take away until the end of the month.

As previously mentioned we are now £40 down and have a cold Chinese sat on our countertop.

Avoid this place like the plague, if the food isn’t bad enough, the service from the staff will ruin it for you anyway.

Genuinely awful food, don’t go here. Food tasted cold and slimy. Left me feeling quite sick. When we phoned up to ask why it was undercooked and slimy they told us it was our fault for ordering delivery. Why offer delivery then? Lmao

Just had another takeaway from here. Delivered on time and hot enough to eat without warming up. Food in my opinion is best in Swansea and value for money. Delivery driver is always pleasant. Keep up the good work guys 👍

Food was late and missing items, contacted them to notify that we were missing items where were greeted with a rude attitude from the woman there saying it’s impossible over and over not letting us get a word in. Low and behold driver comes back 10mins later with the missing items so it was very POSSIBLE they were missing from our order. Appalling customer service.

I have had delivery from here on a number of occasions but this evening 10/12/22 myself and family were extremely disappointed. We found not 1 not but 3 black hairs in our food. This happend in two of the dishes we received. Took the time to call the store but was told they had no time to speak with me. Refused to give a name,Also owner or managers name. Or who to contact to escalate this issue. Disappointed is a under statement and discussed on the don't give a dam attitude of the person answering the phone! I fully intend to inform the relevant departments and forward the found foreign objects along with the kept dishes.

Small portions for the price and food tasted horrendous.

The food was discusting. There was no egg in egg fried rice , the sweet and sour crispy beef was full of chillis and to spicey for the children to eat .chicken balls were tiny . The oder took over a hour and half to arrive. Avoid 🤢

Food was nice but not worth the value of money. Ordered house special curry half rice and chips and it was in a box that you get from local chip shop. Will not be ordering again as its a rip off