Matalan

Certain members of staff for the store are extremely racist towards Asian minorities who find it difficult to speak fluent English. They are extremely rude in terms of their facial expressions alone. I have witnessed multiple occasions of Muslim individuals being treated unjustly by White English female staff at this store. What a horrible thing to witness. After seeing another incident today where an English women was given 5* customer service compared to a Muslim couple who were treated with worse than 1* customer service. The English staff lady was being extremely rude to the Muslim couple, they simply asked about a price of an item and she aggressively yelled the price to them, shaking her head and threw their items in the bag. Her body language was disgraceful. Just because they were Muslims and couldn’t speak fluent English? I’m sorry but I’m sure the job role of a customer assistant involved informing customers about the prices of items, YOU ARE A CUSTOMER ASSISTANT, YOU ASSIST CUSTOMERS NOT PICK AND CHOOSE WHO YOU WANT TO ASSIST BASED ON THEIR LOOKS. Bearing in mind the Muslim couple did acknowledge her disgusting behaviour but just chose to walk off instead of argue with a narcissist racist English women. Why didn’t the English lady get treated the same? Oh because she’s ENGLISH. INJUSTICE AT ITS PEAK. I hope my complaint to the security officer does reach management and they remove this particular staff member from her job because she’s doing an awful job at it!

Extremely grateful and nice staff online team and costumer services Very helpful. High quality things available on a good price range. Easy to return 👌 and click and collect service.

It's a good store but recently a homeless person has started to loiter between the entrance and exit doors asking customers for money. I sympathise but this is not appropriate

Staff too busy chatting instead of serving and keeping the store tidy!!

Queue was lengthy as only 1 lovely quiet girl was serving and getting stock off the shop floor for the customer whilst the other 2 stood chit chatting took me 10mins to just return 1 item.

Shocking service the whole store is a mess and I was told I need a receipt to exchange something for a different size even though the tags were still on, I think you need to educate your staff better!!!

I know it's a sale season but it's also not a messy season either. The whole shop is a mess, like a jumble sale. Not an enjoyable experience at all.

Poor service , when asked to speak to a manager couldn't call her to the desk I got told to go to the other end of the store and she might be there and to speak to her

Good quality products. Wide range of clothes for all the family. Also home wear & toys. Competitive prices. Fitting room available. Free parking. Helpful friendly staff.