Joules

Ok

Good experience with staff at this store. Most kind and helpful.

First-rate advice and help today from lady in Cambridge store. My first visit there - will certainly return.

Don't buy anything from 'Friends of Joules'.

Firstly you need to pay for the posting if your buy things from 'friends of Joules'.

Hortons(Friend s of Joules) delivered me a wrong colour item. Then you need to return it by post, as Joules stores cannot process the items of Friends of Joules. You need to pay the post cost when returning the unwanted items too.

Trying to communicate with Joules' customers'service by phone and internet chat to discuss the issue. But it took almost 2 hours for me to wait. At the end no staff answer. Wasting customers' waiting time.

Buying stuff from Friends of Joules only gives you nightmare. As worst as Joules'customers service.

just wanted to say a big thank you the the lovely assistant that served my Husband and i today. We have a lovely time looking round the shop and could not have done any more to have helped us ,made us feel special.

Not sure the lady’s name I spoke to, but I phoned the Cambridge store about an enquiry about a coat, the lady who spoke to me was so helpful, went out of her way to deal with my enquiry and to help me with the coat, I was so impressed with how professional, friendly and helpful she was (I’m so sorry I missed your name !) but thank you so much for your help, I massively appreciate it !

Didn't like the treatment received from their costumer services. Had two bad experiences with defective items bought from their Ebay store.