Reiss Kingston Upon Thames

Rude staff. I ordered a dress online that was supposed to arrive in the shop on a Saturday. I called in the morning and someone said, without even checking, that I had to wait the email with the confirmation number. I waited until the afternoon and called again. This time I was told to call back. After several calls when nobody picked up the phone, I finally managed to talk to someone who confirmed that the dress was there. But it was almost 5 and I don't live nearby. The dress was a surprise for my daughter's birthday, as well as the dinner we were going to, some 70 miles away. Kingston was on our way to the restaurant.
We drove to Kingston as fast as I could, after having phoned again to advise them that we might have been there just the minute they were closing, and to wait please.
I managed to arrive at the traffic light near the centre 5 minutes before the shop should have shut, so I told my daughters to run there while I was parking.
Conclusion: the two shop assistants who were there had already closed and firmly refused to open, even when my daughter told them they had just to collect an order, that we had called and so on. She was told rudely to come back the next day. My daughter said she felt treated like a beggar. So I tried to phone, but nobody picked up the phone.
I was furious. Surprise and present ruined.
When, after 15 days I went to collect the order, I explained what had happened to the shop assistant, who told me : "Oh, eventually you've got the dress now", without even apologising. She also told me that she wasn't there that day (how could she now?) so I asked to speak with the manager, who, at least, apologised.
When you spend some £ 200 for a dress, that should be a present, and a surprise, you imagine a completely different treatment. I believe that the price you pay includes something immaterial, it's a treat and something that you may remember in the future.
Well, all of this was completely spoiled and I was very disappointed.
So when I saw the dress, full of wrinkles, despite the manager offered to iron it, I saw just a plain normal dress whose cost was extortionate for what it was. And left it there. Sorry Reiss, but never again.

Exceptional customer service from staff and management here. They were very attentive to my needs and I’m extremely pleased with all the items I purchased from their store and online. I had all my clothes altered for a perfect fit and it came back exactly as I had expected. Would highly recommend.

I’ve shopped religiously from one fashion label for the past 20 years..Reiss..... I’ve spent tens of thousands of pounds on everything from work suits to shoes wallets, jeans. I have friendships with staff in the shops.... Until sadly today. 🙁
I’ve never had cause to return any clothing, to be fair sometimes the quality can be hit and miss, but I accept that manufacture on a smaller scale can have its own problems... broken zips, frayed cuffs, bobbling.. life is too short to get upset.. 3 weeks ago I bought some navy blue chords. They were a lovely fit, the colour and cut was divine. I wore them around the house 3-4 days. But last night I noticed a small hole had appeared on my thigh.. it was no bigger than 3-4mm dia. Thinking it was a shame I’d take them back on Friday knowing a very helpful shop assistant who knows me well would be working. I hoped to show him them. Sort something out and It would be fine.. I also drew out a wedge of cash to buy some other temptations in store too... On entering the shop I took them from my bag showed them to the shop assistant that was quite un known to me.. but sadly before he’d even looked closely at them he started spouting a very confusing response. There was Very little consistency in his explanation. He said he didn’t believe it was a fault in the fabric.. That he would not accept my story and they would need to be assessed by head office.. this might take 3 weeks.. On further discussion he became very argumentative. I asked him to sit down on a seat so we could both discuss it and I might understand what he was explaining. His explanation still was very inconsistent and he accused me of being ageist against him. He told me that he wouldn’t accept the facts from me.. Then he said it wasn’t up to him. I then asked him for a second opinion from one of his colleagues in store. He was ages so I went downstairs to find him talking very unprofessionally about me and his side of the discussion... Please can a reasonable person contact and help me... I don’t want to shop anywhere else..

Love reiss its my favourite mens shop.being shopping with them for years from the kings road to covent garden to kingston and Richmond. The trousers always feel like they are tailored just for me ,the staff are always very helpful and friendly highly recommended a visit.

No diversity and inclusion in recruitment and thats apparent to see in most stores. Unfortunately thats still a thing in 2022, not white, regardless of experience, your not working here.

Staff seems like forced to work and grumpy or maybe they are nice to fair skinned people and like to help them. Clothes dont seem to be nicely ironed and I wonder why is that because they are not even that busy. one of the girls are always leaned on the cashier like a 5 year old who is bored, thats what you see as soon as you enter. Wasnt even greeted by her, I had to go closer to her for her to notice me. Who employs people at this branch? The manager or supervisor is even worse, she gave both me and my friend a head to toe look before even greeting us. Teach your staff to be kind before giving the job. She also went onto laugh at our face and said something to the other grumpy girl. I feel sorry for them really, stuck in some bad attitude.

Disappointing that they don’t listen what costumer want to buy.I saw that they treated people only who spend and don’t approach to help at all.The blonde lady Tila Williams and Deborah…. Bad experience here .

Popped to Reiss to pick up a dress that I had on hold. Ben was so friendly and helpful! Such amazing customer service!