Flannels

Normally love coming into this store but today I was just disgusted with the customer service I received by the lady serving on the till. Didn’t even bother to engage in eye contact, felt like she couldn’t be bothered to serve me. Muttered under her breath the return policy. All she cared about was taking my money by the looks of things. Absolutely awful experience today.

Nothing but faults.
2 pairs of trainers faulty out of the box.
Was offered online order but it switched to another colour I never chose.

I bought a jacket online wrong size. I came here and changed my correct size without any problems. Security and staff are nice. Great selection of brands, easily the best shop in Watford ,car park across the road

Awful went to collect a online order the lady at till with butterfly tattoos on her arm has zero customer service skills. No eye contact or soft skills was waiting at tills she’s no wait apologies, Get rid of her. For a place like that surly u need warmth and welcoming feeling. Needs to be addressed

first I brought a moncler lightweight jacket... i wore it once and it had a hole in it with the feathers coming out!! i was so upset as it was £595!

then i exchanged this item and brought a Canada goose i put it on this morning after having it for a day untouched and the stitching in the arm has come undone!!

Very poor experience. Messy displays. Careless Staff. There’s no way the customers are going to spend the prices asked for in this space.

Awful service. I went back to return a jacket that had thread pulls through it! Management (Sam was her name) was very rude and shouted “I’m not refunding this” making it appear like I did something to the jacket. They were horrible when they clearly were taking advantage and seeing me get upset about a jacket bought for Christmas. First and last time I will ever buy from that shop.

Don’t buy here if you don’t have to. I had an awful experience with the manager or the assistant manager (European man). I had an item to return which was damaged. I know they only give customers an exchange, but this was clearly DAMAGED!! He examined the item, went to check to see if it was a defect on the same items in store, and then came back and said, “I’m not refunding you the money” I asked why?, his reply was “because I don’t feel like it” go back to the original store where you purchased it”. I couldn’t believe that as a paying customer of an item that was nearly £1000, which was damaged, this was how I was being treated and inconvenienced to have to go back to a store in an area that we were just visiting. I called head office and a lovely lady called megan recovered the situation. Would NEVER shop in Flannels Watford again!!! Stay away!!