Costa Coffee

Staff are friendly cheerful and helpful. But management need to wise up. This is a very busy coffee shop. You need more staff or you're going to get complaints galore. You need a second toasting machine.
Please sort out the searing. This is actually split

I used this hospital sited facility with my family while my father was seriously ill in hospital. Excellent coffee and snacks but just so pricy

Great to place for your morning coffee
They have nice orange cake and carrots cake

Had a 'Too good to go' that I ordered this morning to collect at 1.15pm. Arrived and Costa was closed - no sign of any staff inside and no notice on the doors to explain the closure. Checked with M&S as I know that there is some link between the two with the app but staff in there were unable to offer advice. Wasted journey. If they knew the store was not open why advertise something on the 'Too good to go' app for collection on that day?

Bizarre that they haven’t got large cups for as long as I can remember. Are they doing it on purpose? Quite likely as they would want everyone to have the medium cups for more profit. The difference is only about £0.50 but the volume is a 1/3 more. Clever, isn’t it?

Was here on a Sunday. The two young female staff behind the counter seemed ignorant and not customer friendly. Took an eternity to get served as they were just so slow. Very depressing

This cafe mostly gets busier. I popped in different times; morning, afternoon and evening, but staffs are friendly and helpful. Unlike other cafe, they ask you what drink you like to order while you on the queue and gets prepared as you reached the tills. Only area for improvement is the bins need to be cleared out regularly coz when I last visited there bins were full and had to look for hospitals bin.

Nice staff, but the company as a whole have recently changed make of soya milk. Probably a cheaper option for them, but doesn't taste as nice as the previous soya milk.