Caffè Nero

A bit of TLC needed. The windows for a starter REALLY need a clean. Overall it just looks a bit grotty. The wooden flooring is really in need of a good clean. I still come here because I like their coffee though

I've got into a bit of a habit with their oat milk hot chocolate. It's nicer than the normal milk, it's creamier :) I just discovered the upstairs and will be bringing my book next time to sit and relax.

UPDATE: I love it upstairs as it is peaceful and the staff are not pushy in any way to move you on. This is my number one coffee shop in town to go and work in.

UPDATE 2: This is still my number one place. The staff are lovely and now many of them know my drink and so there is no need to ask, it's my my 'usual' :) The one thing I have noticed that I would change though is the place needs a good clean. The tables are fine but when you look in the corners it needs a deep clean. The staff from what I see day to day are simply too busy. A good clean would be my cherry on top for this place.

Coffee is the best thing about Nero. This one is a bit run down and sadly Nero have changed their Gingerbread man recipe so I'll be visiting less!

My favourite Caffé Nero for location. Nice atmosphere and views from here. Staff are friendly, too.

Bought the festive hot chocolates which were fabulous but think the staff could be a little bit more cheerful. The main reason for the lower star rating is down to the fact that they have NO help for the disabled especially the entrance doors we had to ask another customer to help us out of the door due to being in a wheelchair!!

Filthy restaurant and no attempt by staff to collect empty cups or plates. As a result I had to move them myself to get a table. Also the upstairs was just completely full of people taking the mick pretending to work, each taking up a table to themselves, no drinks or food in sight and laptop charger cables everywhere. Avoid.

Too much choice and too smaller serving counter mean rediculously long queue.
Food is typical of chains too much sugar.
We need more independent coffee shops in the centre

My favourite coffee shop but very often it is short staffed and the poor employees struggle to keep up: