Costa Harrow on the Hill

The staff were pleasant but the shop was small with stairs (which isn't very buggy friendly) and there was no toilet for customers. Fine for a drink on the go, but not great for a long stay even though I'm pretty sure cafés should have toilets for customers.

Came in and tables were dirty. I went up to order my drink to which the customer service was poor, no smiling, no warm friendly welcome. The team was all talking amongst each other in polish in front of customers. A recommendation for the team is to be more friendly and create a better customer experience. My drink was pretty tasteless also.

The members of staff are very rude and disrespectful. The day I went there the tables were full of dirty dishes while the staffs were all talking in their language very loud which makes a really bad atmosphere. The staffs in that shop definitely needs training. I asked for a tea and the tea was served straight into the cup, when I asked the staff why she is serving the tea that way she was rude and grabbed a empty tea pot and gave to me, I then asked her to put some hot water on it. I will never come back to that shop.

The atmosphere is calm, relaxing and is a great place to chill out on your own or with friends. When you sit inside, you'll feel like you're in a part of secret London away from all the hustle and bustle of Harrow! They need to keep cleaning the tables regularly though.

Very nice and lovely, the coffe was good, had a good time in there. The only downside is that, they dont have a toilet.

I get my regular morning coffee from here. All the staff are ever so friendly. Always remember my order. Excellent service and absolutely amazing staff. Thank you for always making my morning so bright 🌞

Ordered a takeaway caramel iced latte. Had to wait a little while whilst the girl cleaned something, but a nice friendly service.

Love this place, staff are fantastic, very cosy, great coffee and perfect location if shopping or travelling