Ordered click & collect. Waited around for ages for the app to say it was ready, which it never did. In the end, I went into store and the ladies on the til looked at me blankly when I asked for my collection. They then said the order hasn't come through because their internet is "shockingly bad". Are they not on a wired connection??? I didn't feel they were particularly apologetic. I know it's not their fault but they represent Costa and it's an abysmal customer experience. And saying their internet is poor is not exactly a helpful explanation as to why I wasted 20 mins and ended up without my purchase. Literally 5 mins later, I saw someone walk in and pick up a collection. Really poor.
James Harper321 days ago
The nicer of the two Costas in Kings Hill but frustratingly never seems to have speciality coffee so it loses a star for that
Abbodon1321 days ago
Good place with lovely, friendly, staff. Exactly what I'd expect from a Costa branch.
Maggie Keeley352 days ago
Good service, not long to wait on queue. Muffin very fresh.
Ruby Glover352 days ago
Click and collect drops out a lot and staff are sometimes rude to you about it like you broke it.
Philip Liptrot2 years ago
Larger than most Costas located in the tranquil setting of Kings Hill. Bright and airy with a large glass front, plenty of seating including outside - lovely on a warm summer's day. Lovely staff who prepare a great flat white!
Nathan Jones2 years ago
Barista's Make Amazing Coffee - Has a Small Seating Area Inside. Would highly reccomend a visit!
