Costa Coffee

Ordered a white hot chocolate.
The girl didn’t know if they took cash, didn’t ask what size I wanted, then requested £4 which gave a me a half-full large cup of normal hot chocolate.

Don’t know where she got the price from and genuinely terrible service - won’t be returning.

Not the biggest range of bakery items compared with some other Costa branches, but the service was excellent and I was reliably informed by my wife that the coffee waa excellent!

Went with a friend to this Costa in OXTED, ordered 2 hot chocolates with all the trimmings.. the hot chocolate was wiped with a dirty dish cloth and handed to us, we had to return it! Then the new ones came with no flake.. we did not recieve the cake we paid for so had to go again and ask.. disgusting service and hygiene especially at the price! Staff seemed to have no idea what they were doing. Will not be back due to the poor hygiene, if my friend hadn't seen the guy wipe the drinks cup with a dirty dush cloth we would be non the wiser has he been doing this all day? 🤢

Nice staff, warm interior and the coffee was perfect. Just what i needed

Waited so long for my coffee I left empty handed and £3.80 out of pocket. Starbucks across the road will benefit I’m sure

Great space out back for sitting and children to play. Very friendly staff and good drinks.

Seating arrangements are poor
Mostly arranged for groups of four making it difficult for one person to sit anywhere.

Pity that the four young ladies working here today are in the main more interested chatting and their phones than the customers. One particular lady has done nothing for twenty minutes while the whole place needs a good clean. To be honest one of them has just refilled a couple of shelves. Tables are not being wiped down between customers which with Covid still around I would have thought the absolute minimum requirement.