Costa Coffee

I think the staff need to have a bit more consideration on the environment they work in. Being placed in a hospital. 6 staff on the bar area, no “urgency” & short tempered. Had to repeat the order multiple times to 3 different staff.

My daughter ia heavily pregnant so we visited costa, It shuts at 5.30 but at 3.30 was told that half of it had to be shut off due to their not being enough staff, leaving only 4 small tables with 2 seats at each which were all full. yet one was serving and one was cleaning.. no ice cream for a cold drink on a hot day...definately will NOT visit again!

Ran out of all there stock but no signs or stickers to let you know. Ordered something different that they recommended tasted horrible I asked to swap but they’d ran out of everything. So I asked for a refund being told I couldn’t get one had to fight for one when it’s there stock problem not mine. Extremely rude staff - need lessons in customer service and compassion particularly in the area this Costa is based. Don’t bother visiting.

I’m a huge fan of Costa usually, but there is appallingly bad management of this particular branch.

I’ve visited the hospital every day for a week now and wanted to make sure it was a consistent tend before I left a review. Here’s some examples of what I saw:

Staff are often all bunched up behind the counter, half of which just watching others work, while one girl making all the coffees (extremely slowly) on only one machine, the other machine sat doing nothing every day.

Queues stretching into the seating area due to the extremely slow fulfilment of orders even at quiet times. This is in a hospital that still has social distance rules in place. This should be a reason to have better workflow for order fulfilment, not worse. Tables left uncleared for 30 mins plus on occasion.

2 staff look puzzled trying to put orders through and blame the till system not working (seen this on multiple days now, despite it being the exact same standard system that always works fine in every other costa).

Food / sandwiches not re-stocked leaving only one choice of sandwich on the counter despite the fact it was mid-day on a busy weekday which they should schedule inventory for (I imagine this was just staff laziness and incompetence rather than a supply issue).

On another day I asked for an extra take away cup to put the tea in so my Mum didn’t burn her hand while she walked to the ward - the obnoxious jobsworth behind the till told me they weren’t allowed to do this - apparently the potential of a pensioner burning her hands on a hot drink in a hospital is less important than their stock level of one extra paper cup!

We have now just started going to the motorway services prior to our visit at its just easier and less stressful despite the fact it’s often busier.

I would recommend an area manager for costa properly audits the performance of this particular branch, adjusts positions where required, and instils some extra work ethic in the staff that are kept. It’s my impression the staff here are too slow, untrained, lacking confidence and motivation to do a good job, and are representing the brand in a poor light. The difference between this and the Sheffield drakehouse branch is worlds apart.

Went to Costa today and you can see there is a new starter she really is trying her best but not getting much support just looks from her colleagues that she's failing and we'll just watch especially the one with red hair and moaning about work infront of customers isn't very appropriate
Well done to the lady working the till with black hair your doing a great job 👏

Just the slowest Costa in the world…..always training new people…..not necessarily under staffed but no urgency and seems to be lots of time for idle gossip. Just install a machine, would be so much quicker…..

By far the worst costa coffee I’ve ever been to. Staff are friendly but there is just no urgency. In a hospital environment this isn’t ideal, a lot of staff only have a short time to grab a hot drink so standing in a queue for 10-15 minutes isn’t good. I’ve never known a costa to run out of stock as much as this one! Who ever does the stock checks and ordering needs further training. It’s very disappointing on a cold day when you’re tired and need your caffeine fix to be told they don’t have the ingredients to make your favourite drink!
And last but not least! They seem to open and shut when it’s suitable for them! Online it states they’re open 7-5 mon-Fri, I’ve walked through hospital to grab a drink this am at 7:20 and all the barriers are down! This is a regular occurrence and very frustrating when it’s the only place to get a hot drink!

Lots of staff doing very little. 1 spent all her time moaning about customers sitting in area where seats were on tables upside-down. It was mid afternoon, no notice up to say area was closed. Could only have take out, rubbish especially since its in a hospital,