Co-op Food - Goffs Oak

I do love this Co-op. The staff are usually nice and friendly which is essential for a local store.

I cannot understand why the reductions on tools and cakes have been stopped. I gather this is nationwide.

Secondly, also I gather is nationwide is the fact that you can buy bananas that would be thrown in the bin in an hour as they close, but they are not allowed to drop the price as they do on groceries.

Not the fault of the staff I know but annoying all the same.

Again I do give this shop a pretty good rating.

Perhaps we have been spoilt because we had a fantastic community based manager, who worked with other local retail to make Goffs Oak special.

Tonight I found out that the bakery items were not discounted as usual. A Bakewell tart was 69 pence and despite being end of weekend.

I mentioned to the serving staff and was told there was a change of policy and now not discounted. Disappointing.

I I asked that my dissatisfaction be relayed to the manager. This i was led to believe was not an option. I was informed managers work on a different level. i was informed my feedback was not going to be relayed as a member of staff was only there 'to serve customers'. where is the customer service here and now can the service get better if the senior staff refuse to listen.

I live very local and I am forced to go to this Co-op out of convenience, however I will now take my business elsewhere after my recent experiences.

A blonde lady who normal works late hours of the day, makes me feel extremely uncomfortable giving me dirty looks as I shop, she purposely leaves the check out unattended for up to 10 minutes with me waiting.

Buying food and some beers with my 5 year old sister and being refused service, as my 5 year old sister doesn't have ID, why in the world would a 5 year old need to be ID'd these beverages are clearly for me.

This is just a few things what have happened, from dirty looks to being sworn at by staff and expired goods being sold to me and when attemptjng to return items to the same person who sold me them being told no, I will no longer shop here.

Good little shop if you need something without doing a large shop

This shop has really gone downhill over the last year or so. The shelves seem to always be empty all the time - a few times I have actually left without purchasing anything as there was nothing there! They also never seem to have anyone on the tills so you are constantly waiting to be served. Also although some of the staff are very good there are one or two that don't seem to care providing absolutely no customer service and more interested in looking at their phones. Poor.

Kept waiting at the till whilst the person behind it dusted the till. Not aknoleged or apologised too. No place close to park, staff that can't answer simple questions like where is a good place to park. Rude and impatient customers that did not want me slowing them down.
Will not be returning there. Abbismal.

Usually a lovely store with friendly staff until recently. I Was served this afternoon (Friday 7th of may) by a young woman behind the till. Her attitude was unwelcoming and she showed no customer service skills whatsoever. Such a shame!

Clean store. Good variety of fresh fruit & vegetables. Plenty of groceries. Good place for either a top up or your weekly shop