Nisa Local

Sold an item on eBay. The customer used this store for click and collect. The parcel was signed for then refused. The customer wants a refund as the store said the item had been returned to me which it hasn’t. As there was no address on the parcel to return the parcel. Parcel missing and customer wants refund so out of pocket. Absolutely dreadful service . DO NOT USE THIS STORE FOR CLICK AND COLLECT

Do not use these people for click and collect. They are atrocious They refused to give me the item as they were ignorant on how to scan it. They were contacted by both collect plus and ebay team and still claimed ignorance. on the final occasion they just sent the item back. Their final reasoning was.. we dont get paid for this service if we cant scan with paypoint. As a result the parcel was lost and given it shows as delivered to this awful store no claim is allowable. 200 out of pocket thanks to these buffoons.

Avoid this place if you are looking for an ebay click and collect location! They refuse to accept deliveries when it suits them meaning you either end up with no goods or still go to courier depot tontry to get your item with no missed delivery card.
Nightmare, still i suppose the fee quid i would spend there when collecting is better in my pocket than thiers.

Update, even when contacted by Ebay on how to input the correct codes they still wont do it. Avoid this place

Absolutely FOUL customer service at this store when trying to pick up a click and collect parcel. Shop assistant was rude, shouting aggressively at me unnecessarily, waving me away with his hands. Literally was so upset, another customer stepped in to help, but assistant was just as rude with him. Wouldn’t give name, wouldn’t get manager. AWFUL AWFUL AWFUL - DO NOT SUPPORT THIS STORE BY SPENDING YOUR MONEY HERE.

The rudest customer service possible, my parcel will be there forever I guess 😕

Rude staff