Clarendon Convenience Store

The staff here are super friendly and helpful. I’ve been here several times and it’s been the same every single time- amazing customer service!

They accept UPS and Hermes parcels and on my latest visit yesterday the young man working at the counter was ranted at by a customer who didn’t pick his parcel up for 10 days and UPS had ensured that the parcel was recollected by day 10. Nothing to do with the actual shop itself! The young man was so kind and polite despite the ranting customer.

Parcels don’t get lost from here. I’ve sent so many through this shop.

Had 3 separate UPS deliveries (all small to medium-sized parcels) delivered safely here. Lovely bloke who runs the shop; by no means the rude, difficult person he has been made out to be in some of these reviews. Also has all your classic corner-shop services: essential foods, printing service etc. Perfect for local use!

Possibly the worst customer experience I have ever experienced, and by the looks of the reviews I am not the only one who has picked up on the staff's extremely rude manner. When I had problems picking up a delivery from DHL since it wasn't scanning (even though I had the text and proof of address), the shopkeeper did not want to help and immediately became extremely aggressive and wouldn't even acknowledge what the DHL customer service adviser was explaining to him. He just wanted an argument. He would seriously benefit from going on a customer service course.

BE CAREFUL!!
I sent a parcel back to Amazon (return item) since they are an Hermes Drop Point, and they never sent the item back to them.

I reported the shop to the police and Amazon.

DO NOT send anything from this shop!!! They will take your items!!!!!!

Stay safe.

PS = You also decided to be an HERMES drop point, so I'm sorry but I don't believe you. If you really think it's HERMES fault, don't be an HERMES drop point, that's easy. IT'S YOUR FAULT. Also, AMAZON said to me that your receipt wasn't valid, so...

Extremely rude shop assistant. I went to collenc a Hemres parcel with my 3 months old baby in his pram. The shop door waa half barricaded with fizzy drinks,bottles and other goods and I thought I could not squeeze through it with the buggy.
I kindly pointed out from the door why I was there and the shop assistant's reaction was "Why did you come to collect your parcel with your whole family,what am I supposed to do?"

So I've made it inside by accidentally knocking half of the things with the buggy. The bad manner was ongoing and endless but needless to mention it..the above says it all!

Unfortunately my parcels always get diverted here over the past 2 years - always a very unpleasant and unaccomadating experience no matter the carrier he is using at the time - the owners responses to his multiple bad reviews is a true reflection of his lack of customer service and demeanour (“lol mate” is probably not the best way to address your customer base). The Londis down the road is a much more pleasant experience, and I’ve never had any issues. If I could get my parcels diverted everytime there, I would.

A lot of the items in this store are unmarked so prices always depend on how the owner feels that day (extortionate). I have to agree with the other reviews about the obstructed entrance - but I guess that is up to debate with the owner (!!)

This man is super rude. Took my parcels, then told me that I needed to pack them myself, which isn't the case. Wouldn't give me them back, then ushered me out of the shop, threw my parcels on the floor in a tantrum. If my Amazon parcel doesn't arrive back to their depot I'm going to file a report.

Rude guy. I only use this place for Hermes drop off. Now appears they don’t offer the service. Goodbye and good riddance to a shop like this.

Ps: It’s very messy and smelly. The entry is obstructed by a chest freezer.