TOWER London - Head Office

Great prices and absolutely amazing service! It’s the second time I’m buying trainers from TOWER, both times fastest delivery I have ever experienced. Ordered online on Saturday and already received on Monday. I have chosen 3-5 working days delivery, but received rocket fast. Always cheapest online prices on sales. Thank you TOWER! Keep on doing great job.

Absolute joke of a company!. Ordered some shoes and was then told they were the last of my size in stock and were found to have defects so they would have to cancel my order and refund me the money within 3-5 working days.

Way over a week went by and still nothing.
I then contacted them to see what was going on and they say the refund has been fully issued but I have not yet received anything, so my only option was to contact my bank and start a merchant dispute.

The only way you will get your refund is if you contact your bank and claim a merchant dispute.

AVOID THIS COMPANY!!!

I have wasted all day trying to buy goods from Boots. Why? I am 93 and can no longer drive to a shop. Having got to the end of my searches I went to pay - only to have my telephone number referred to as not valid. It is a BT landline of course. I cannot use a mobile phone as the print is too small. How many older people do not have mobile phones???????????Thousands I would suggest.
Pearl Catlin
Boots you are a disgrace
And I would wager a great deal that you do not even care.

Bizarre company - I’ve placed two orders, neither of which have arrived. I’ve received two emails from customer services- one saying my parcels have been one and one stating they have been lost in transit. Don’t order from this company. They’re a scam.

I ordered some trainers in November to be informed weeks later they were out stock which i totally appreciate. After saying i will now be refunded they no longer email me. I have tried to contact multiple times. I just want to know when i will have my money back

I placed an order on 19th November with an expected delivery of 3-5 working days. After countless emails chasing why I hadn't heard anything I finally got an email back on 13th December saying it was dispatched! Parcel arrived on 16th December however half the items were missing! Contacted by email yet again and it took 3 days for them to reply asking me to photograph the item I had no received!?!? Is this some sort of sick joke?????? I have asked for a refund but obviously haven't received a reply.
They do not answer the phone either!
I would say customer service is poor but it's actually non existent!

Awful service, I placed my order online on the 26th November for two pairs of boots. Have chased via the messaging service about 7 times( can't find a number to call) each time they take over 48hrs to respond. They have acknowledged 7 days ago, the order has been lost but have still not redespatched. Three weeks and I still have not got my shoes and nobody seems to be redespatching my order. They have, of course, got my money!

I cannot get hold of anyone regarding my Ugg slippers that were returned to sender by Royal Mail 3 weeks ago as they couldnt find my address! I understand this isn’t tower London fault but, 3 weeks later No refund, no sign of them being resent, nobody answers the phone or replies to my emails! It is getting very frustrating!