Hobbycraft Croydon

I love hobby craft, the staff are so friendly and make me feel like part of the team.
They let me know when stock is coming in, when the next promotion are coming and always so helpful in finding what I need every time I go to the store.

I will always choose to go to Croydon hobby craft purely for the staff and how helpful they are all day every day.

The manage of the store is always willing to help and always had a smile on his face as do all the staff.

I have attended one on one work shops which have been amazing and insightful.

I've used this branch for years and years. They always have a large selection and the staff have always been super friendly and helpful as possible. It's clean with good security. Ample parking on site and surrounded by a retail park.

The staff were not helpful. I was told that I would have to wait for an e-mail to use my child's birthday voucher and that could come at any time during the day. I was not going to wait the whole day so I found the manager who activated the voucher for me.
The person at the till was not at all interested in helping me. Had I listened to her and waited I would not had got the voucher because they had mistyped my e-mail address.

Between both floors, I had to ask about 3 staff members where things were (my sense of direction is a bit rubbish). I found each one of them very friendly and willing to help, even if I'd just interrupted them putting stock out etc. The lady at the til was lovely too.

Hobbycraft is a wonderful place full of all kinds of creative materials. I could spend hours in there. Prices do seem to be on the high side but the variety of goods is impressive. My reason for a score of four stars is because, as a mobility scooter user, l find it cramped when trying to negotiate the aisles and can only just get in the lift when using the Croydon store. Also it is hard for a scooter to approach the paying bays.

Rarely has what I need in stock so have to order online to click and collect. No cycle parking. Too many kits, not enough craft basics. Staff polite.

Can generally (9x out of 10) find what you are looking for/need craft-wise. Even if you aren't particularly looking for something, there is always plenty of deals and crafts that catch your eye and draw you in to buying 🤣 ... Loyalty cards available for saving up points. Staff are also generally happy and attentive and always willing to help with advice or finding things in the store.

Went the last Sunday before Christmas and was expecting the store to be crowded. I was pleasantly surprise they had all the tolls open so it wasn't busy inside. One star off because the carpark was rammed. It's not big enough.