Eurochange Hounslow

Bought $1000 and did not realise until after travel that $700 was in $50 notes and $300 in $5 notes. Very annoying that I was not informed of the small denominations. Good exchange rate though.

Breathtakingly Rude. Such a patronising and bad mannered woman at the counter today. Eating her lunch and ignoring customers, then snappy and rude when she finally deigned to do her job.

I was verifying exchange rates at different places in Hunslow area . I went to eurochange . I asked them simple question of 1 dolalr to euro rate . At first they didn't understand and started telling what they wanted to tell me. I patiently explained them I am specifically looking for how many euros equals to 1 dollar . They kept answering with 1 euro to dollar rate . People working there were not able to understand my question and aswer properly. Instead they got angry and spoke very rude and scolded me rudely that I am not able to understand them. I left the place . To verify weather I am at mistake or they are I went to Metro Bank which was near by and asked the same question. They immediately answered correctly which I could verify online . I went back to eurochange to give complaint to their manager . I wanted to complain about their inability to understand and answer simple questions and behaving rudely and for trying to mislead me with their poor knowledge . When they came to know I want to complain,they treated me very badly and spoke in threatening ways . They lack knowledge and ability to understand questions of customer . They lack professionalism also . I don't suggest this place for your currency exchange .

Grt customer service showed by girl called Muriel. Exchange rates were excellent.

Went in today and was served by a very lovely and helpful lady named Sena. Great customer service and helped me figure out exchange rates! Thank you

Very poor (ridiculously bad) customer service. For some unknown reason - possibly to get rid of the staff's own unused Euro coins from a holiday - for a £1500 exchange I was given 20 euros in COINS rather than a note in the Hounslow Treaty Centre branch. When I phone about this Tahir tells me it was to do me a favour in case I needed money for a coffee! I ask him what is the biggest problem going through airport security? Coins setting off the metal detector, of course. Tahir tells me I need to speak to the manager MIKE BELLIS (he also mentions a manager ALI), anyone but himself. Tahir maintains that everyone wants coins and refuses to do anything about it (he's closing the shop in 10 minutes at 17.50pm).

I have euro and other coins myself at home left over from trips but have never attempted to take them back through UK security abroad - I give them to charity via my local bank.
In hundreds of currency exchanges in my 67 years of holidays, I have never ever been given coins by an exchange bureau. No wonder Sana who served me today didn't open the currency package and count it out before me! Is this also the company's policy now as well - the customer just has to trust that it is correct? I have used Eurochange exclusively in the last few years but I never will again. I've given one star because you can't give zero stars, unfortunately.

Very poor (ridiculously bad) customer service. For some unknown reason - possibly to get rid of the staff's own unused Euro coins from a holiday - for a £1500 exchange I was given 20 euros in COINS rather than a note in the Hounslow Treaty Centre branch. When I phone about this Tahir tells me it was to do me a favour in case I needed money for a coffee!! I ask him what is the biggest problem going through airport security? Coins setting off the metal detector, of course. Tahir tells me I need to speak to the manager MIKE BELLIS (he also mentions a manager ALI), anyone but himself. Tahir maintains that everyone wants coins and refuses to do anything about it (he's closing the shop in 10 minutes at 17.50pm).

I have euro and other coins myself at home left over from trips but have never attempted to take them back through UK security abroad - I give them to charity via my local bank.

In hundreds of currency exchanges in my 67 years of holidays, I have never ever been given coins by an exchange bureau. No wonder Sana who served me today didn't open the currency package and count it out before me! Is this also the company's policy now as well - the customer just has to trust that it is correct? I have used Eurochange exclusively in the last few years but I never will again. I've given one star because you can't give zero stars, unfortunately.

**The issue with the Hounslow branch was resolved by the very nice young man who phoned me from customer services and by the considerable trouble taken by Michael Bellis who went above and beyond what anyone could have expected. Thank you.