Innovate Dental Studio

I have been attending Innovate Dental Studio for many years. I cannot endorse enough, the sheer professionalism of the entire team and practice. Dr Smales is caring, an excellent dentist and, above all, his aftercare is exemplary. His team are friendly and warm with patients. What more could you want? I have recommended a number of friends to him and EVERY one has had nothing but praise for the service and attention they received.

Andrew and his team have given me excellent service over a number of years. I’ve had my teeth straightened and it was a painless experience the results were amazing. I’ve also had Botox at the practice and the results are the best I get anywhere. 100% would recommend this place. Staff are friendly & caring.

I have used Innovate for my dental needs post-Covid and all treatment has been provided in a safe, first-class manner and and totally professionally with practically zero discomfort. Not the most important factor but, every appointment has started exactly on time. Very happy patient!

The team at Innovate are so friendly , kind and understanding. I had a lifelong phobia of dentists, Lisa and Beryl have been amazingly understanding and gentle! I now look forward to my visits for routine checkups - I NEVER thought I would be in this position, I cannot recommend Innovate highly enough!

This is the best dental practice I have ever come across and certainly the best in this area.
Yesterday, Andrew, Roy, Diane and the rest of the team spent the entire morning working on my teeth and I can honestly say that I am 100% happy with the work that they have done.
I would recommend them to anybody who needs any dental work.

Can’t rate these guys highly enough. Been with them for a few years but never needed anything more than a check up until today. My daughter needed a tooth removed and she was so nervous… but they were amazing with her! Thank you so so much for your care and patience. My daughter will not be going to anyone else now!

I joined this practice at the beginning of 2022 and was initially impressed with what I saw. I had a dental plan put in place that included a breakdown of each treatment that needed to be done. All was going well until I had a filling on a back tooth in August 2022 by December of 2022 it had come out while brushing my teeth so I called the practice and asked if there was any guarantee as 4 months was a very short period of time for an expensive filling. I was told that there would be no charge as they usually come with about 12 months guarantee, with this information I booked an appointment for January 2023 to get it fixed. I arrived for my appointment and the filling was done again, I discussed with the dentist what would happen should the filling come out again and it was suggested that either a crown or a silver filling should be done as it would last longer (if this is the case then why has he put a white filling in for the second time!). When leaving the practice, reception asked if I was there for a replacement filling for one that came out recently so I said yes and reaffirmed that I was told there was no charge, she said that something had flagged on the computer so she would check and let me know. I returned home and got a text message to say that there would be a £138 charge but as a gesture of good will they would reduce it to £69. I called the practice the next day and told reception I was not happy that they were charging me for this, I made the payment and cancelled my next appointment and she said she would speak to the dentist regarding my concerns. I got a call next day to say the dentist was not removing the charge as he had said previously that the filling might not last, this was totally untrue as the only conversation that took place regarding this was when the filling was re-done 2 days ago and if this was true you would never put a white filling in for a second time. Had I of been informed that a silver filling was more likely to last I would of had that done given it was a back tooth and not noticeable but this was never mentioned until after it was re-done. My belief is that if someone is good at the work they do then they would be quite happy to guarantee it, if not then it's shoddy workmanship and they are more interested in taking the money. I will also go back to an NHS dentist as private practices are clearly no better.

Innovate has been my dentist for as long as i can remember and has always provided me with the greatest care and top quality treatment. The innovate team are wonderful and hard working. if you ever need dental treatment this is the place to go. Andrew Smales is an advancing dentist increasing his skill in other areas of treatment and cosmetics. I wouldn't want any other dentist to look at my teeth! Always feeling good after a visit.