Heybridge Dental Practice

Took my disabled wife in on an emergency on Friday the week before Easter and was seen by a very nice yoyng lady who prescribed anti biotics after a thourough examination including the neccessary x rays, went to the desk and asked for an aproximate cost for extraction wkich was qoted as a private appointment, I was told there would be a £40 booking fee making a total of £180 for the extraction? As I myself am a disabled pensioner I iasked the receptionis if a budget of £200 would be in the ball park and was told yes. Still my wife was in agony so the appointment was made, on the day of the appointment we arrived and my wife was called in, this is where things started to go wrong, first of all I offered to pay the extraction while my wife was in with the dentist and was then told that payment would be taken at the end of treatment; after nearly half an hour my wife came out of the dentists and I asked how it had gone? She informed me the dentist had not extracted the tooth as he had not got time? I noticed that she was holding a prece of paper that she was reluctant to show me, she gave me the paper after a little persuasion and it was an estimate for extra dental work totalling over £500, so as far as I was concerned the dentist had charged me £40 for his sales pitch and did not carry out the extaction that he was contracted to do and left my disabled wife in agony all over the Easter holidays, we have decided to aproach another dental practice as we feel we were let down very badly.i

All well initially, my son had toothache and eye infection, teeth were fine but Dentist was more concerned with swollen eye!! Then at 8:30pm same evening I had 2 police officers and a social worker on my door step as the dentist had made a complaint that that my son was in danger!!!! No bruises were visible to him and this was over a eye infection!!! My son has Autism and I'm scared because of this I'll never get him back to a dentist again! I'm disgusted!!

Excellent job done today by the hygienist Nina Humphris.
Made me feel very comfortable and the use of a mirror enabling me to see what was happening with my teeth which I found fantastic .

I was in agony with my toothache. I rung around 9am, had an emergency appointment later that morning and saw Laura. She was brilliant with me, I'm such a nervous patient but she was so kind and patient with me. So thank you. 😊

Really good to see how professional, caring, understanding and non- discriminatory this Practice is. You are an example of what all good dentists should be.
Thank you.

Thoroughly recommend the Practice Hygienist. She made me feel so at ease. Really first class service. Thank you

Very positive experience today with HDP - Before going to HDP I had experienced some discomfort with another hygienist, so it had taken me some time to build up my courage again to jump into a dentists chair! Today I had a Hygienist appointment with Nina ( Who had been recommended to me by my wife ) - I can honestly say from the minute I walked in the room my mind was put to rest, and I'm so pleased with the end result. Exceptional service from Nina, would HIGHLY RECOMMEND. Thank You Tim

1st hygienist appointment with Nina went amazing. Very welcoming, kind & gentle . Actually cant wait to come back in May .
Dental practice in general is lovely , especially for nervous patients like me