Grange St Dental Practice

I have received dental treatment at this practice for nearly 20 years. The guidance, advice and treatment I have received has always been exemplary. Initially my teeth were in need of considerable attention and gradually with a range of appropriate treatments, my teeth have been stable for a number of years. I would definitely recommend this practice to family and friends.

Registration to the clinic was easy and quick, and I got initial advice through the phone after my son had hurt his teeth. On the appointment Dr Ho was very professional and accommodating when examining my 2 year-old son, giving clear instructions on how to proceed and what to watch for. Additionally the receptionist was very friendly - overall, the experience left a smile on everyone's face.

Have always had good experiences at the surgery, all staff are very warm and friendly. We no longer live in St.Albans but continue to come back rather than switch to a closer dentist. Check-ups are always accompanied with helpful advice and they are especially lovely with my 3 year old son.

After a bad experience at another dental practice I am a very nervous patient. I have been visiting Dr Jo Hayward at Grange Street Dental Practice for the last four years. She has gone out of her way to accommodate my needs and work with me to ensure I can get the treatment I required.

The practice and staff are all very friendly and will make you feel at ease.

I highly recommend the practice!

Mr Rawal and his team are changing my serious fear of any dental intervention, including the hygienist, into confidence. Never before in over sixty-five years of dentistry have I experienced such painless treatment - and my pain threshold is high.
All the staff are friendly, informative and reassuring and I can thoroughly recommend the practice on every level.

This dentist surgery is amazing from when you call as a first time patient and get emergency appointment the same day .
I have a real fear of dentist after previous bad experiences and this is the first time I really felt reassured and had extraction with no difficulty or pain and low anxiety levels.
I really would highly recommend this surgery .
Everyone so friendly and welcoming.

I need some extensive repair work after years of grinding my teeth. My dentist recommended a procedure to build the teeth back up using a composite. I am delighted with the results and so happy to be able to smile again with confidence.

Have booked a hygiene clean with them, as my usual dentist was fully-booked for a few months due to the backlog from the pandemic. I have booked my appointment 3.5 weeks in advance. Two nights before my appointment, I am sent a reminder, which contained cancellation policy (no later than 48 hours in advance) - I thought this was pretty reasonable but did not have a need to cancel. Image my surprise, when the day before my appointment (which is meant to be at 9am), I am receiving a phone call at 2:30 pm to say that the hygienist has cancelled all of the appointment and the next appointment they can offer me is 3.5 weeks from now?! This is whilst I have already waited for 3.5 weeks. No explanation was offered to me and a simple "sorry, but I ma just a receptionist, so I can't help you" was the answer. I requested for the practice manager to sort this out, as I was in a lot of need for this appointment. I received a voice mail 3 hours later saying "unfortunately, we cannot accommodate your appointment tomorrow" (which I already knew) and "unless you know a hygienist we can use, you need to call back the reception and they will book you into the next available appointment. Oh, and I would also advise to book a dentist visit at some point". What does a client have to do with this information and an unhelpful attitude? No explanation was offer. No alternative apart from an appointment 3.5 weeks away was offered. No emergency appointment/cancellation appointment was offered. No discount for future appointment (to make things right) was offer. The time I have taken off work was wasted. Absolutely appalling. Not coming back to this dentist and would discourage anyone to book, as there is no guarantee that your appointment will actually take place.