Heathfield Dental Clinic

Phoned 111 and they booked me an appointment me to this dentist. Before this dentist I was so scared of going for check ups. So happy 111 put me through to this dentist as I’m happy with the treatment I had. Jay and the nurse (didn’t get her name) are so lovely and welcoming. Even phoned me to check on how the treatment I had was healing! The receptionists are so lovely and welcoming too! Definitely recommend this dentist if you’re anxious of going to the dentist, they make you feel so relaxed and calm about it.

My husband and I both had an appoint for a hygiene clean couple of weeks ago and firstly there was a very long wait for me although my appointment was straight after his but during the hygiene clean the dentist asked us both to hold saliva ejector tube or syringe . We were absolutely shocked that she was doing the whole process with help of the patient instead of having an assistant in place . Over last couple of years we have noticed drop in standard at the practice but this was the worst experience we both had . The charges remained the same but the care was dismal and overall experience was awful .I think the practice need to be investigated by dental body as this is the first time I have been asked to hold the tube myself while the dentist is trying to clean my teeth. especially patients who are elderly and ones who are more nervous to vist a dentist in the first place .

Referred here by 111 after another dentist failed to carry out his work properly.
I was in extreme pain and distress, the dentist here immediately knew what the problem was and the right treatment was done. I am now pain free!
Nice calm and relaxed atmosphere .

Girlfriend went here for an emergency appointment, needing a route canal.
Long wait sadly, but once in the dentist and assistant were extremely professional, friendly and a calming presence. It really helped because my gf was in a lot of pain and scared of needles - as promised she was smiling by the time we left : )

Had a few issues with some dental work, but when the owner of this place helped me with my dental issues I got a whole new look on NHS dentistry in general. He was so so lovely and kind, kept asking.how I was doing during the procedure. He saw i was very distressed about my dental issues and when I mentioned that I was struggling financially, he didn't ask for payment. I was so surprised and so so grateful i burst into tears.

Honestly I am forever grateful for his generous gift and good work on my tooth.
This dental practice is a good one.

*Pretty smile now*

In my experience this place can't get simple appointment scheduling right. I've had numerous appointments booked this year which I've turned up for, only to be told I have no appointment booked in. This has happened on multiple occasions now, so I haven't actually got through to the dentist in almost a year! Can't be bothered with the hassle. Shame, as I actually quite liked the dentist

Got an emergency appointment here by 111. Dentist said everything is fine although expressing the severe pain in my teeth & gums. They sent me off without looking into anything. Ended up going to a different dentist who told me I had sinusitis and gave me antibiotics. They were quick to rush me out and didn’t show any concern to the pain i was in. Wouldn’t recommend.

Shocking dentist.
Numerous appointments made for my child to be turned away each time we go as the receptionist staff can’t seem to book an appointment properly and give you a different time to what they have booked you in for or will call and cancel your appointment or will just cancel it without calling and you travel there and get told it’s cancelled when you get there! waste of time going there