Dentaline Chatham

I wouldnt of given any star if it wasn’t for the lovely helpful receptionist and the one on the call line. Even though they told me I needed lots of work done they said they couldn’t refer me as I had to be referred by a dentist (that I don’t have). I got given antibiotics for a flare up of gum disease they told me. I was spoken to in a very abrupt and uncaring way with no empathy and thought about how people can be very nervous about dentists. I found the dentist quite rough in his treatment and the assistant was rough in a talking way. I actually feel sorry for people in a caring role with no care and empathy for others. Poor them!!!!

As I couldn't find an NHS dentist that would give me an appointment in my area, I went to dentaline for an emergency appointment, after an x-ray and being given antibiotics, I was told I need to be referred by another dentist to hospital for an extraction. I explained I couldn't get an NHS dentist to see me and she told me I should go private
Whole reason I went there is because I simply cannot afford private and I'm eligible for NHS care. Don't understand why she couldn't refer me.
I'll update this if I get any help with it or if I pull it myself. (Dentaline dentist Mrs Julia Easton, couldn't figure out how to reply to owner so edited here instead)

On hold for over 30 minutes then told that I did not meet there criteria although I have bad tooth pain and been taking painkillers for three days because of the pain I am in. Next time I think I will try the emergency vet instead I would be spoken to Better.

Absolutely rubbish service.. went through triage told them I am bleeding and in severe pain and can't sleep or eat was told I don't meet the criteria for out of hours treatment so now I goto to suffer until tuesday earliest avoid like the plague useless service

After reading the bad reviews, I was petrified to use this service. Having been in severe pain for 4 days, I gave them a call. Initially didn’t qualify to be seen, but by the evening things were getting much worse but they were fully booked although the lady I spoke to was very reassuring and asked me to call back in the morning as I would be seen then. Called back Sunday morning to get seen in Canterbury straight away.

welcomed at Canterbury by a third friendly guy.

The dentist and her assistant were faultless and eased my pain and my fear. I cannot thank them enough. I’m now patched up ready to see my dentist next week.

Person i spoke on the phone was really friendly and helpful, got me a appointment with minimal fuss!

Absolutely 100% disgusting. I haven’t even spoken to anyone but I’ve been on hold for nearly 2 hours trying to get through with excruciating pain and being told by the automated message my call will answered very shortly. Going by the terrible reviews of this place, I got off lightly. This place shouldn’t be in business particularly with the unprofessional and sarcastic comments the owner makes to its clients, it’s absolutely shocking. I will be reporting this company, the owner and the site to the dental ombudsmen and trading standards until they’re dealt with properly - something they don’t know how to do themselves.

Went with horrific pain after trying all other avenues, been referred for mouth gaurd... still in pain, i was given a numbing injection that just numbed my lip, tooth is still in agony because iv ground away a filling, going to have to wait a week in agony untill i can see my dentist, can't take strong pain killers that cause drowsiness because im a carer in charge of meds, suction and tube feeding, it was a waste of both my time and the staffs time, the assistant was lovely but one nice individual doesn't mean im not in pain