John G. Plummer & Associates Dental Surgeons - Gt Yarmouth

Do not waste your time seeing this dentist, I had a root canal treatment 2 years ago that I'm still paying the price for. New dentist described it as a "botch job" and might end up losing multiple teeth because of it. Receptionist is also the rudest woman I've ever come across.

Really terrible service lately.
I'm stuck with several broken, damaged & painful teeth until NOVEMBER as they claim not to have any appointments until then.
I emailed a few days ago, asking for advice - but any sort of reply is obviously too much to ask for!
One particular receptionist there is awful, really shouldn't be working with people!

Best dentist I have been to. Able to fit me in for an emergency appointment the next morning. Seen on time. Dentist explained everything in detail which was great - I'm usually used to 5 min appointments where they say "They are fine. You can go now" without asking or explaining anything

Rude staff shouting at me . Said she was the manager. I tried to book an appointment They took me off their register apparently. Without my knowledge. Because I had not used service in 3 years. I had though at the end of covid. An emergency. Apparently that doesn't count ! No one told me. Real reason is I'm not private! . I'm disabled and don't pay !! Wow ! Disgusting! Unsympathetic industry . All about the money !

Appalling service. After being referred to the dentist by my mental health nurse a plan was put In place for my treatment. After changing my mind from having a denture to implants I was looked up and down by the dentist ( I had work clothes on) and asked if I thought I was in a financial position to afford Implants. Then I was spoken to rudely and abruptly with a angry attitude. I asked the dentist to back off as he was sending my anxiety through the roof. He then proceeded to take off his gloves slam draws and said I’d been wasting his time! I left the dentist in tears and with very high levels of anxiety. Don’t judge someone by the way they look and treat everyone with respect 😡😡

Can not praise this dentist enough. I consider myself lucky to be registered at a dentist anyway, but even more fortunate to be looked after by this first rate practice and all the staff here are wonderful. The receptionists are always very welcoming, friendly and helpful. My dentist, Giseli and his assistants could not be more caring, gentle and re-assuring. I have always been fearful of going to the dentist, but going to Plummers at Great Yarmouth casts no worries for me....an excellent dental service all round. Thank you to all that work there.

Went here since I was little and they have just taken me off their list. I didn’t go during covid because of safety and now people like me have to struggle in agony or pay stupid prices to be seen. Honestly, I’m fed up with the lack of disrespect the receptionists have for people and they need to find a new job… one preferably where they don’t speak to people.

TL:DR: Felt completely fobbed off and dismissed, left in pain and stressing that I'd have to lose a tooth when that's not the case at all.

Had awful nerve pain where a filling had fallen out, causing me to have to live on painkillers while wanting to rip my own teeth out. We moved here a year ago and haven't been able to get registered anywhere. I rung 111 who managed to get me an emergency appointment here. I went in full of hope that I'd be out of pain by the end of the appointment. Dentist I saw said because I could feel the pain everywhere, he couldn't be sure what tooth would need to be pulled out....I did say I had a filling fall out but there we go. Was given antibiotics, asked for stronger painkillers and was told just keep taking ibuprofen and paracetamol. I did mention I'm taking codeine but that's only taking the edge off.
Antibiotics did nothing apart from make me ill, and I tried to get through another two weeks of pain before ringing the practice to ask for an emergency appointment. I was told they don't have any, they only take emergency for certain things (didn't even ask why I needed it, and I was in 10/10 pain which is one of the criteria) and to ring around. In desperation I rang the dentist I'm registered at 2 and a half hours away who could get me in the next day. So my daughter had to miss school for me to go as there was no one else for the school run (husband was at work) and the difference there was unrral. She said yes there is a hole where a filling has fallen out, there was no need to lose my tooth, she's cleaned it out and put a semi permanent filling over it and I'm back in the new year to finish treatment. I'm completely out of pain. Why couldn't that have been done in the first place? Needless to say I'd rather drive to my dentist in Essex then come back here.