Rumney Hill Dental Surgery

I saw Saeed, the dental hygienist for a clean. I have never managed to have a hygienist clean my whole mouth before, due to my teeth being so sensitive. Saeed was so gentle and thorough that he made the whole experience very enjoyable!! My teeth feel amazing now, and I will make sure I visit regularly now! Thank you Saeed, and Rumney Hill Dental Surgery 😁

Had a tooth extracted in March this year. I have never in my entire life experienced so much pain during the extraction. After numerous injections the dentist was unable to carry out the job in question so asked for a colleague to do it. OMG Ashe was absolutely brutal. I realise the root had to come out but my experience was absolutely traumatic and to be told by this dentist “it’s okay to cry” was totally humiliating. She has damaged, misaligned the tooth next to the extraction, which has ruined my mouth and have suffered from sinus pain and headaches ever since.
The tooth she misaligned now needs attention as become sensitive.
Not sure what to do….BTW cost me £100. When asked for a breakdown of of cost I was told….in an email….can’t give you that unfortunately.
As a 71 year old, one should not have to experience such pain.

I would definitely seek a 2nd opinion from a different practice.
I was told I would have to have numerous of teeth out because they have all "died".. how ever when I got "kicked" from the practice I went to a different practice and found out that I never needed any teeth out that the old dentist said I would "have" to have out.
I'm so glad I've changed practice and I am extremely lucky that I never went ahead and let them take the majority of my teeth out.

Had an emergency appointment in march, with a second appointment for 19th September , my appointment was changed for unknown reason to 29th September, to which I am abroad. I have called to change my appointment and they have now provided me with an appointment for December, 9 months from my emergency appointment. On top of that I asked if I go private with another dental company would my payment be refunded as I had already paid for the work to do done, the response I received is ‘ we will need to look into this’ surely if you have paid for work and the work is not complete they can provide a refund.

I know nhs services are behind due to lock down but this is Absolutely shocking service.

Very happy with my experience here today. All staff very friendly and welcoming. To say I'm nervous of the dentist is an understatement and Miles and his assistant were very understanding and helped to reassure me. Not quite as scared to come back!

Edit: Also need to add that Saeed the hygeinist and his assistant are incredible. I have never been able to sit through a hygeinist appointment in my life, and he was very patient and understanding with me. Took everything slowly and gently and am so happy that I have finally been able to get some plaque off my teeth. I couldn't recommend him more strongly as a nervous patient.

Saeed the hygienist was really kind, non-judgemental and explained everything clearly. I was really grateful for his patience, and he kept checking in that I was OK and didn't need a break.
Booking was easy and reception were friendly and organised.

Today I had another visit to this dental. absolutely love my dentist and her assistant. All the staff are very friendly and do a great job ❤️❤️❤️

Brilliant dental practice due to no one in my area being able to complete the work I needed I travelled over a hour and had the treatment I required with Andrew Bartley.
Very professional service from Andrew and the rest of the staff.
Thank you!