Mydentist, High Street, Bargoed

Found the lady on the phone to be rude and unhelpful. Had the number from the NHS dental helpline to say that the dentist was taking on NHS patients and the woman who answered the phone said that the NHS list was incorrect and that they weren't saying the truth. How professional! - Stay clear of this practice.

Dont visit this dentist unless you want to waste your time and money. Had an emergency appointment booked for 3pm, so had to finish had a phone call at 2.pm from the receptionist asking if i could make it for 2.40pm, i explained that i was on my way home from work and that i would get there as early as i could, but may not be able to get there for that time. Her reply was no problem see you soon. I arrived at the dentist at 2.47pm to be told that i was late for my appointment!!! I replied im actually 13 mins early they said well we cant see you now you will have to make another appointment tomorrow nothing we can do sorry so not only did i lose half a days pay but wasted my time going there and got to put up with toothache for another night!! This is the second time this has happened to me at this dentist too.
My children are at also registered at this dentist but they wont give them an appointment because they are covered by the NHS and are giving priority to paying customers!!! This actually used to be a good caring dental practise but not anymore.

I have had numerous appointments cancelled lately.The last appointment for my children was cancelled without my knowledge.Some of the receptionists are very rude.Last week I was asked to wear a mask in the waiting room by a receptionist and then she continued to serve without hers on.
The dentist (when you can get an appointment )has always been very lovely though.

Took our daughter today for a long overdue check up (due to covid) to my smile today, unfortunately she had a tiny cavity and required a small filling. The dentist and her dental nurse were brilliant from start to finish. They took time to explain what was going to happen, showed our daughter how all the instruments work, and done an amazing job on the tooth. Thank you team!

The worst run and most unreliable dental practice that I have ever been to, if I could give a ZERO star rating I would.
There are only part-time dentists there and last minute appointment cancellations are as reliable as the sun rising and setting each day.
Computer systems malfunctioning, staff sickness amongst other reasons for cancelled appointments, where I have lost a day's wages taking a day off work, each appointment seems like a lottery if it is going to take place or not!
I had a filling put in which has become swollen & infected and is immensely painful, I have been told that I have to wait 2 - 4 weeks to see one of their dentists!!!
AVOID THIS PRACTICE LIKE THE PLAGUE, simply shocking!
You've been warned!!

Just had my first appointment with the surgery, I have to say the receptionists and dentist where absolutely amazing, so friendly and professional.
Nothing was too small, the dentist was friendly and explained everything thoroughly, I feel lucky to be part of the my dentist cliental.
Thanks guys

I been there recently and I understand why when making an emergency appointment you have to pay over the phone there and then but why when making an appointment a couple of weeks in advance you have to pay when making the appointment and not on the day of the appointment that makes no sense to me and they advertise they do nhs treatment but NEVER seem to take on any new nhs patients it's ridiculous don't think I'm going to be a patient there for long get my next appointment done out of the way and find something better

Appointment on time, no waiting. I had a replacement filling. Excellent dentist, Kat, no needles and no pain. Great advice, xrays,
full hygiene treatment, filling - fantastic value for money. Felt very safe regarding Covid precautions.