Bupa Dental Care St Albans

I have always been very happy with the treatment and care at Oasis dental surgery, so was concerned when I heard about the change of management. However the excellent care continues, and I have no hesitation in recommending the practice to current and future patients.

Prices are slightly on the high end, but the current staff more than made up for it. They were able to accommodate my uber urgent appointment when no body else could or could not be bothered.

I have had a few quite major issues and have had two dentists at Oasis. Both were brilliant.

I absolutely hate the dentist and it’s fair to say that both dentists (a lady and a man) and the assistants made me feel at ease and comfortable. I’m pretty sure they also did a good job too.

Couldn’t ask for more.

I cannot recommend the dentist as I did not get treatment and therefore cannot comment. But I suggest not visiting this dentist on account of their poor communication, poor customer service and borderline misleading advertising. I walked away with toothache, £81 poorer, having had no treatment. Note this is NOT an NHS dentist. The NHS website lists them (at time of publishing) as taking NHS patients, their own BUPA website says they take NHS patients, I told the receptionist on the phone that I was an NHS patient looking for an appointment ASAP. "No problem", I go in, sit me in the chair, do x-rays and tell me I need a root canal ASAP, oh and by the way, and I quote "we have not taken an NHS patient in 3 years, some children in emergencies, but otherwise no." so it's £81 just for the joy of telling me that and taking x-rays, and it's another £150 now to start the root canal and get you out of pain. Well I didn't have £150 so I walked out in pain, after I paid the £81. I don't in principle disagree with professionals charging for their time, as short as it was (equivalent of £240/hr - excessive in my opinion). What troubles me is how I was lead to that point sitting in the chair and dangled the carrot of taking me out of pain before deciding to share that they absolutely won't do NHS patients. And to even charge for the x-rays! In some ridiculous conciliatory gesture they printed them out on A4 paper, absolutely terrible resolution, completely blurry, as if another dentist would ever be able to use them (as confirmed when I found another dentist). The dentist herself initially suggested one other temporary measure would be to give an antibiotic to treat the infection, but as soon as I said NHS she refused to give me a prescription saying I needed the root canal asap. I explained no other dentist I've called (I had called just under 10) in the area is available at short notice. A shrug of the shoulders, if I change my mind before 3pm I can come back and pay. I won't name the dentist. Anyway she may be the best dentist in the world for all I know, so this may not bother anyone going private. But just beware if you're looking for NHS, look elsewhere. Colosseum, St Albans Dental Clinic on Hatfield Rd saved me in the end. They were amazingly helpful, reception went above and beyond, fit me in to a cancellation in the end, and the NHS dentist went to great lengths get me out of pain. Root canal in progress. A learning experience.

Excellent dentist. Very welcoming and caring staff

I am so overwhelmed with how incredible my experience was today. I had booked a hygienist appointment followed by a general dentist appointment and both dentist were so calm, friendly and professional. I hadn't been the the dentist in a few years and was a little worried about going back but after today I can't wait to get back!

There was a small extra cost due to using practice using PPE but I feel like that's a fair extra charge after all, we are in the middle of a pandemic.

Booking the appointment and the organisation set in place due to covid was fantastic. The reception lady was super kind and helpful, they told me about the small extra PPE charges pre appointment and let me know everything I need to do for when I arrive to the appointment. I got.a pre appointment message to remind me of the date and time which is always super useful.

I think this has to be the best dentist I've ever been to in my whole life. I would recommend even if you have to travel far to get to, it's worth it!

Have been going to this practice for years through their various incarnations. I have always received excellent service and treatment from all their staff. During the recent pandemic I have continued to attend when they have been open and their excellent standards have not dropped at all even though times must have been challenging for them.

Great service as always! They have put in lots of protocols to remain covid safe so I have no hesitation to continue booking my appointments with BUPA.