John Lewis & Partners

I went to buy shoes today. The salesperson was helpful but while I was waiting, the two other salespersons who were chatting nearby were swearing and talking about hooking up. Im not sure it was appropriate to discuss topics as such on the shop floor.

Otherwise, the shopping experience was pleasant and as always, great selections of products.

Loved window shopping in the home section, various options for your dream house.

Unlike most places that have embraced remote workers in their establishments, John Lewis The Terrace cafe has decided to take a step backwards by endorsing a hostile attitude to anyone who dares open a laptop. They even went as far putting eye sores on their outlets to ensure you don't forget you are not welcome here. See photo.

On Nov 10, 2022, I followed my wife, her niece and our younger daughter to come here. While I didn’t think I would buy anything, I spotted the last stock of a bicycle repair kit (price reduced from 20 pounds to 8 pounds). Having bought it for my six bicycles, I left the shop a very happy man!

John Lewis booked a delivery and assembly service for us for 14/01/2023, we received a text message in evening 13/01/2023 to confirm the time slot, so my wife and I drove from Birmingham to London after received the confirmation message. On the morning 14/01/2023, we received another confirmation message to confirm the delivery will be between 15:00 and 17:00.
We have been waiting at the apartment whole day, then at 15:47 I have received a call, because my phone was on my hand, I tried to pick up the moment my phone rings, the delivery person hanged up straightaway. I then tried to call back, no one answered the phone but instead received the message saying they were not able to reach me, they will try to re-arrange the delivery.
Then we spent about an hour on the phone with John Lewis customer service to explain our situation, not only we drove from Birmingham to London just for the delivery and assembly the day before, and spent whole day for nothing, but also, we will be away overseas for more than a month, we are going to lose several thousand pounds because their intentional missed delivery.
On the phone, John Lewis customer service explained to me that the delivery people have been in front of our apartment, and they found no body in. I told them that was absolute a lie as both my wife and I were in the apartment all day, and the intercom system is brand new (perfectly working). They said they took a photo of our apartment, I asked them to send over the photo to prove, they said the photo will be send on Monday 16/01/2023. We have never received it.
On the phone, we said we would like to complaint, the person from John Lewis customer service said to me that he has already raised a complaint for me.

Two weeks late, today 28/01/2023, I paid someone £400 drove from Birmingham to London waiting in the apartment for the delivery.
Shockingly, we have been told it was only a delivery service, there is no assembly service. However, we have paid John Lewis for assembly service, and it shows on the receipt there is assembly service, and there is even a note on the delivery paper says “bedstead assembly will be setup for the same date”. Nevertheless, the delivery people have not done assembly even after they called their manager.

Absolutely shocking service!!!

John Lewis is much better. Staff improved and friendly.

Well decorated atmosphere and great dyson product range.

My go to for home wares and Christmas.

This John Lewis is smaller than Oxford Street branch but the selection of products and customer service is still very good!
The nearest underground stations for this store are Wood Lane and White City.

It is always difficult to find a member of staff for information of the products. Even if I manage to find one, the staff might not know the products well enough to answer my questions.

The staff at The Place to Eat don’t seem to be experienced to serve customers. A member of staff served me a broken cake (part of the slice fell off when she placed the cake on the plate) without offering me a new slice.