Argos Dagenham Merrielands Retail Park
Unit 5, Merrielands Retail Park, Merrielands Cres, Dagenham RM9 6SR, United Kingdom
3.5
160 reviews
8 comments
G4JW+GP Dagenham, United Kingdom
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Monday: 9–20
Tuesday: 9–20
Wedneasday: 9–20
Thursday: 9–20
Friday: 9–20
Saturday: 9–19
Sunday: 10–16
Tuesday: 9–20
Wedneasday: 9–20
Thursday: 9–20
Friday: 9–20
Saturday: 9–19
Sunday: 10–16
Wanted to return a microwave which I never used. Took the microwave out of the box and realised I would need a bigger one. Did not even plug in for once. Wrapped up nicely and boxed like original condition.
The lady opened the box and said an imaginary blue tape was missing which would stick the door to show it as intact. I never opened the door and did not find any blue tape. She was telling me as the tape is missing so she cannot accept the return. Most funny thing is the white cork sheet that protects the microwave inside the box and always ends up in the bin, was slightly broken and she also flagged up that issue. I don't know who cares about that white cork sheet and it's not like it was missing.
I was very frustrated and took it to another nearby Argos. In that store the lady was very friendly and she listened to me carefully. Then she checked the microwave and said it looked like it was never used. She ensured the cables and everything are nicely packed. Then she processed the return. Then I found a bigger one online, ordered and collected the new one from there right after the return was accepted. I came home and carefully opened the microwave to see if there is actually a blue sticker the lady from Merrielands store was talking about. Trust me I didn't find any sticker (blue/white) at all in the new one.
My experience is based on my visit at this store this evening. The colleagues should try to help the customers out instead of always making a fuss about silly issues. I will rather drive 10 mins more and go to another nearby Argos store but will never visit this Merrielands Crescent one again despite the fact that it's only a minute away from my place.
Thank you
I requested to speak with a manager, as I see no reason for me to chase up the courier because the item is faulty and it was purchased form Argos.
I requested to speak to manager, and in a instance I was asked for my card and I was refunded my £160. I appreciate that sometimes goods break and can be faulty, however the best way to learn about a company is too look at how they resolve issues when things go wrong. I have to say I'm very disappointed.