Yorkshire Trading Company (Durham)

Large discount store offering a wide range of household items, toiletries, gifts, and seasonal decorations. Big selection of products all cheaply priced and plenty of bargains to be found. Close to Durham Market square and nearby bus station.

From reading the reviews on here I’d like to address a few points-
1. The shop has no phone so calling won’t do anything. Yes it has a number but no physical phone!
2. They are so tight with staff hours that mostly it will be 1 person on the till as there must be someone on the shop floor due to the size of shop. The other member is usually management.
3. Staff have no clue what deliveries are coming in, so can’t organise room for it. Usually it’s a surplus of things not needed, too much stock too little room and use of the back “stock room” is forbidden.
4. Higher management are in denial the stock won’t fit and many a time staff are just told “make it fit” hence store moves being done in opening hours.
5. On delivery days 2-3 staff are in from 5am to try and get the floor cleared for customers, however sometimes resources aren’t always there.
6. Yes the store is a mess but please don’t blame staff, they are powerless and have to follow guidance from management. Until higher management get real and see this is NOT the way to run a shop, the better. Appalling conditions, worse attitude, the best thing staff can do is get out - like I did

Just made a large purchase from your durham branch, ALL staff were unbelievably pleasant and helpful. A credit to your company

I was in the Durham store on Monday and was utterly disgusted ..empty cardboard boxes all over ,the floor looked like it had not been swept for weeks .there was stuff laid about in every Isle. In fact if there had been a fire it would of gone up in flames .if I had been a health and safety officer heads would roll .I only gave you a 1 star rating so I could leave a review .in my opinion it did not deserve that . Accident waiting to happen.

I would just like to say that after my last review I returned to the shop with my husband to do a bit of Xmas shopping , I was utterly disappointed and discussed that the shop had not improved at all , as you walk in there was Xmas decorations and boxes all over the floors which yet again were a disgrace, in fact it was so bad I put my shopping basket down and left the shop , please where are your management ??

Visited Durham today on a Christmas shopping trip.
This shop is the worst unorganised dirty shop I have ever Visited. Disgusting.

Ha ha your shop is closing down!! It was the worst ran store I've ever seen in my entire life

I won’t be spending my money in here again.The shop is freezing and dirty.I won’t use a company who would expect their staff to work in these freezing conditions with nothing but a small heater behind the tills. It’s been like this for a long time now.Shame on you Yorkshire Trading😡

Hi, not the best shopping experience I've come across.
Staff were quite rude and abrubt when asking where an item was. I swear the lady rolled her eyes at me when I asked where the pet food was.
Just kind of your typical pound shop store I guess, stock just thrown around like a car boot sale. (Not pound shop prices either)
I recently used boyes in Darlington and today I thought it was extremely similar. Just very disorganised and tired.
Definitely agree with the comments about Marks and Spencer on here. Was such a better company, clean shop and champagne level customer service.
Won't be coming back in a hurry.
I always like to see the underdog succeed against established companies such as your rival tesco next door but you honestly aren't helping yourselves.