Waterfoot Medical Practice

Shocking service, I understand that it’s not always their fault but they have been persistently rude to me every time I ring up or go in to make an appointment. I have been at this doctors for years and now it’s virtually impossible to get an appointment. If you need a doctors appointment that day you have to ring up at 8 when the phone lines open and even then you will be waiting 30 minutes on the phone just to be told that you can’t have an appointment because they are fully booked.

Yet again I’m writing to praise this practice. Have recently twice seen the senior nurse practitioner. I don’t think we are allowed to name people. However she was brilliant. First she made a suggestion somesix weeks ago that I fully accepted. But by the time I walked home she phoned me and said perhaps another course of action would be better. It certainly was. I visited today for a follow on consultation. Absolutely first class. Highly professional, very kind and understanding. My wife was a nurse for over 40 years. One of my daughters is a doctor. I say that because the swift reflection and different action is not I think typical. Wonderful!

Shocking practise. Rude and unhelpful staff, couldn’t organise a drinking session in a brewery apparently. I’ve never had a positive experience here. But what annoyed me most is that my partner is suffering greatly with a leg injury, she pays her taxes and never uses the doctors. The one time she does they’re rude ok the phone, tell her to wait a week for a call from the doc and then he never rang her. She called up and they lied about the doctor trying to ring when we had zero missed calls and there’s no signal issues with the phone. Now they’re making her suffer another 3 weeks due to their incompetence. You should seriously get your act together down there because absolutely everyone I know talks negatively about your practise. If the doc fails to ring her again I’m launching a legal complaint for medical negligence. Shocking

I’m not registered with this GP practice, however I had a procedure at the minor surgery department there on December 6th 2022. My experience was excellent; very clean, the receptionist was friendly and efficient and the two members of staff who performed/supported the minor surgery were exceptional - they made me feel at ease, explained the procedure which eased my nervousness, and they really cared about how I was feeling, very supportive, friendly and highly skilled. I was given clear and constructive aftercare advice.Thank you! 🙂

Used to be a really good doctors now they don't investigate problems they try and throw you on tablets without knowing what's wrong with you and tell you to come back in a month and see if anything has changed, I AM IN CONSTANT PAIN HAVE LOTS OF PROBLEMS IN MY TORSO AND THEY REFUSE TO REFER ME FOR A CT SCAN OR AN MRI SCAN, ALL ABOUT GETTING PEOPLE ON MEDS FOR MONETARY GAINS!!!

Worst doctors surgery in the valley! If you can get to see a doctor face to face it's a rare thing. As a man I feel like I'm inconveniencing them. I often suffer ill health without help as I don't think they take me seriously. They diagnose your condition over the phone with no medical examination. I wouldn't recommend this surgery to anyone and would advise you look elsewhere. I don't like leaving negative comments but that's my honest opinion.

Absolutely shocking appointment with Dr Iqbal.

Called today to book a 20-minute appointment, doctor was 10 minutes late for the phone call. Which I'm not bothered about but when I was told to hurry up because he has other patients, I was a little upset. I quickly brought up my my suicide attempt because it was difficult to talk about, he got annoyed asking why I only just brought this up at the end of our conversation. I did not know it had been 20 minutes (and our call was disconnected so I had to call back and was on hold). All I wanted to ask for was a quick re-referral for someone to talk to which turned into a quick heated back and forth about my suicide attempt and I already felt pathetic for bringing this up.

Also, I understand I am a complicated case, but I cannot simply be referred for an MRI for being bed-bound from pain for 3 days straight in my lower back and arms. And I've had issues for 8 years and not been able to walk. I was asked if I have considered going private. Yes, I have a neurological condition, but the pain is unbearable and it's making me want to take my own life.

I'm sorry, but I cannot believe the NHS is failing people this much. And I am sorry Dr Iqbal, but this really hurt.

Well what place this, firstly I down loaded the forms from there web site to register with them only to be told they where the wrong ones from an highly trained reception person NOT, she gave me a pack with the correct forms I was told take them home and fill them out, guess what, they where the exact same forms. I have been diagnosed with PTSD from my time in the Army so I'm kind of broken, the flippant sarcastic comments from this excuse of a person regarding my service showed me how little respect these people at this medical center show anyone who may require to see a doctor or any kind of compassion while feeling down or ill. I just hope that one day they might need help and then shown the same respect that they have shown me and others who have written reviews. Please go else where to see a GP when you are in need.