North Camp Surgery

My boyfriend has just signed up to this surgery and it is AWFUL! do not even attempt
To go here the doctors and receptionists are so rude. You cannot get an appointment for 3+ weeks. Doctors will not even ring you back to give you results from tests. Doctor says ‘we have so many patients we don’t have time to give test results’. Unbelievable. Avoid at all costs if you want any sort of healthcare.

Very efficient, caring and compassionate from the admin and reception.
Drs and nurses are also just unbelievable. ( I've only been a patient for a couple of years and found them very supportive especially during the highest peak of Covid.
Kind regards

Amazing surgery, staff and Dr's. Put up with alot but still greeted with a happy face!

I have been a patient for about 18 months, and am really happy with the service provided. The receptionists are always very helpful, and professional.

Needed an appointment for my son, the reception was very helpful and he was seen on the same day. He was consulted by Inge and treated with care and attention. Thank you.

This surgery is awful! I contacted them for a phone consultation a few weeks ago. I was told to request this via the e-consult website. I did this and I got a notification that an appointment was arranged for me for something completely different. Also, on the phone the receptionist told me that my case is not that serious. She is not medically trained and she shouldn’t express her opinion. I called again for a online appointment and I was told I’d get a call back but I never heard from them again. We need better service than that !

One of the nurses, one of the receptionists and the pharmacists are the only helpful people in this practice. Terrible service, long time to get appointments and bad communication in between themselves and patients. I pity them for hating their job - health services ARE also about customer service...a little niceness goes a long way no matter what services you provide.

Unfortunately, I was subjected to been humiliated and confronted publicly in front of the receptionist and the waiting room, by a member of the nursing team.
This all took place as I simply asked for an extra test to be taken from me, in my appointment. Medically, I didn’t feel right after having my baby, surely this was the right thing to ask?
Her response was to tell me, in her patronising manner ‘ for my peace of mind, is a strain on the NHS ‘ . After been shot down on my request, I then had to undergo my cervical screening by the same nurse, who at the time showed zero empathy towards my situation. Her ignorance towards me and my crying son throughout the procedure, made it feel horrifically uncomfortable. When I got up and left, I disclosed this information to the receptionist, to my horror, the nurse then followed me out and confronted me. In a loud and aggressive manner, repeatedly shouting, that she did not say this ( which is a lie ). I have never been shouted at publicly, and to be made the way I did. All of this was taken place over the top of my son, who was still crying! I simply said calmly and collectively, this isn’t professional. I was there asking for help, I was not being show any empathy or advice. I left crying and humiliated and can’t possibly show my face there ever again.!!
After making my way home and the support from my family, I built the confidence up to call back for my sons appointment and to speak to the practice manager. I was told she was could me back to discuss my complaint….. The practice manager never called me back.
I am disgusted, after everything we have been through. As a medical practice, what’s meant to be a safe place for woman and children to go. I felt judged and humiliated.