London Doctors Clinic Private GP

I made an appointment at this clinic because of persistent knee pain. The clinic is small, with only two doctors and a receptionist. I was met by Dr Megha Pancholi who was very welcoming and patient, asking me carefully about my condition. I was nervous at first as it was my first time to see a doctor in the UK and I was worried that I would not understand the medical terminology, but Dr Megha Pancholi patiently explained the pathology to me and gave me a good experience.

I arrived 8 minutes late to my appointment and partly was due to struggling to find the place and was calling the reception so they were aware.

I was very ill and the doctor refused to see me as I was late, I was sat down unable to talk and my girlfriend was crying. I’ve seen others complaining of the same issue and there needs to be more flexibility especially for special circumstances.

I was told to go to their Waterloo clinic and in fairness I was not charged for the second appointment (which I appreciate) but when I got there the doctor saw me and called me an ambulance straight away. If the first gp had seen me I would have been in hospital an hour and a half earlier and it could have made a big difference.

Stop running the clinic like a formal business and be a health clinic with compassion, it’s inhumane.

I was 6 minutes late to my appointment and there were no bells/rings outside the building. So I banged the door in desperation as they told me they would cancel my appointment if I was 5 minutes late. The building receptionist was extremely rude and told me off nastily at me for banging. I was really sick but they have absolutely no sympathy and seemed happy to turn people away, the clinic receptionist told me to leave, and booked me for noon the next day. They wouldn’t even let me sit in the clinic to wait for my uber.

The next day, since there was a tube strike, I arrived 2 minutes late, which is well within policy. The clinic receptionist told me to leave and someone would tell me why. I got a call to tell me I had to be transferred to a different clinic because I was “abusive”, well forgive me for trying to get my remaining 8 minutes of the 15 minute appointment time. I asked the caller why couldn’t she have called me BEFORE I came to the clinic, and waste my time and money coming here to be turned away. She said it wouldn’t have mattered because of their 5 minute policy. I was 2 minutes late because of the strike, so it was a LIE that they could turn me away. Gaslighting. I have a suspicion that the nasty clinic receptionist waited for me to come to the appointment and called their main office AFTERWARDS to turn me away as a way to make me waste money and time ON PURPOSE. They could have just called me 2 hours ago, at 10am, to tell me they want to transfer me to a different clinic, but they didn’t. This was done on purpose to humiliate their patients.

Would give 0 stars if I could. Horrible clinic, horrible staff who want to inconvenience their patients for fun.

After calling 3 times to confirm the time tests turnaround time (4-6 hours) , went in for a set of blood tests. 2 days later it appeared that half the samples were NOT received by the lab and we were meant to do re do it again. Ok, we re did tests again, next day we find out that 2 samples were NOT delivered to the lab AGAIN. working on getting a refund now. AVOID this clinic at all costs if you care about your time and upcoming commitments such as medical operations.

Easy to book, clean place and great service. The doctor was really friendly and keen to listen and make sure we were doing the right exam. Highly recommended!

horrible service I was wearing crotchets and arrived 4 minute late and they cancelled my appointment i had to use emergency services of NHS because of that. very inhumane treatment i do not recommend this place. I been in other place same brand other day and the doctor was recommending to google some
diet for my treatment instead give me
the diet himself. absolutely disappointed never gonna use more this service.

The lady at the main reception when you walk in is really rude and awful attitude I arrived 10mins before my appointment as it mentioned on the email I arrived and she said that no doctors are available at 9 you have to come back there no waiting area either ! Over all the doctors are good!

Very impressive. Easy to book, Doctor was extremely thorough, friendly and professional.
Will definitely use again.