Lee Road Surgery

Unfortunately my experience on the phone left me a little unsure about this surgery. It was rougher than necessary.

I called with a simple question and all of this is new to me, I did say that on the phone. Despite being polite and friendly, I was made to feel like I was asking a stupid question but I was just doing what was advised on NHS. Either way, no question is stupid.

I work in customer service; i wouldn't speak like that. These places need to make sure that the receptionists recognise their tone and the importance of their attitude. Being the first port of call to a doctors surgery, it's pretty important. You will handle people who are very vulnerable, anxious etc

I was number one in the queue so I can't think why their attitude was so hot.. Hopefully next time it will be better

I have found the GP staff to be incredibly helpful and efficient, when I had covid and had concerns they made an extra effort to fit me in for a phone consult to reassure me despite being incredibly busy. I have been unfortunate to have some quite poor service from GP surgeries in the past when living in other areas of London, but this one is one of the best I have been registered with.

Been a patient for about a year now and i can say this is the best GP surgery I've experienced. Friendly and efficient reception team, and knowledgeable, caring and reasonable GPs/nurses. They have gone above and beyond to sort prescription issues and you are never made to feel like you are wasting anyone's time. Thank you

This was my former GP and unfortunately I had to leave them when I moved. I’ve been with them for 5 years with what I thought was good service most of the time, except for those odd occasions where I found the wrong receptionist or I had to insist to get an appointment at short notice.
Their systems work. They get letters from specialist and hospitals and make referrals on time that actually arrive. They allow you to book online without spending hours on the phone just to find a rude person on the other side who tells you to call back next week. They approve your repeat prescriptions without any problems. They don’t patronise you and in the short 10 minutes they have for your appointment they actually listen to you. If needed, they even give you their email address to communicate or send documents, which make your experience efficient and easy especially when admin stuff is concerned or something got lost. On average you feel that there is some communication with the doctors or nurses and you can even choose your preferred GP.
Whoever gave less than 4 stars has never been with other GP practices. Try and have a look around just a couple of miles down the road, in Eltham, and you’ll see.

The most efficient NHS Surgery I have ever been with. Extremely friendly Reception Staff, and Dr.Phan, a genuine, sincere medical professional. I would not change this practice for the world!

I am so happy to be part of this surgery. They are all friendly and caring. Never felt like I’m dealing with a robot at the other end of the phone! All the doctors are really really caring (even over the phone!) and I have never been handled with anything but kindness and politeness from all the staff there. It’s nice to find a surgery that you feel welcome at.

Extremely arrogant admin staff at the entrance, do not even have the patience to listen and rude at times.
Doctors are good and understanding.

Yesterday I received particularly good support from the surgery. Graham - a truly empathic and welcoming member of the reception staff - was amazingly helpful. I then felt in such safe hands with Dr Butler. Indeed I have had excellent treatment throughout these difficult Covid times. Thank you Lee Road Surgery.