University Hertfordshire Medical Centre

The receptionist are the rudest women I have ever encountered. They are unhelpful and incorrect with the information they give out most of the time. Over the past 3 years at my university they have been invasive, given attitude and have actually argued with me when I have been trying to get an appointment.

I got told to phone at 9am for a doctors appointment and then 8:30am the next day, I have been trying for 3 days straight to get an appointment. The receptionists actually make it difficult to get a 10 minute appointment and treat students disgustingly. They decided to work half days over Easter meaning that on a Friday there are only 2 DOCTOR APPOINTMENTS for the 25,000 students that attend Hertfordshire. You can understand the frustration everyone must feel when trying to book an appointment with receptionists who simply don’t care enough to point out this issue to higher authorities seeing as they are the ones who I can only assume are having to let down many students every day who are unwell.

The nurses and doctors are absolutely lovely and have always been helpful and caring - the work they put into UH students is amazing. It’s such a shame that the experience is ruined by the receptionists.

Most of the receptionists don't seem to care about fulfilling their roles, nor satisfying the needs of the patients unless it is something absolutely urgent. This is a dangerous combination. The doctors and nurses, on the other hand, are incredibly professional and very helpful. Shame you have to put so much unnecessary effort into reaching them.

I’ve only been here for two years. Every single time I have been sick, I have been refused an in person appointment or they have not answered the phone.
Mind you, I call WAY before 12:30 every single time.
I even took covid tests before calling as to make sure they wouldn’t refuse treatment, but that’s completely useless.
I suffered for two weeks with a severe sore throat that they wrongly prescribed antibiotics for because they refused to see my throat in person.
It is simply impossible to get treatment if you’re sick at an inconvenient time. You can only be sick between 8am and 8:30am apparently.
I will have to leave a formal complaint because this is unacceptable.
How can anyone see a doctor in this town?
Are we meant to visit the hospital every time we have an ear infection?
This is THE WORST healthcare I have ever experienced in my life.

They've changed rhe receptionists and they're so rude now.
The doctor have also called me a drug seeker and denied my allergies to NSAIDs, telling me I was making it up.
My gastroparesis was brushed off as "well all women struggle with their weight and should jusy count calories"
They've messed my medication up numerous times, given me lethal mixes, and then refused to fulfil my consultant's orders. I've been here five years and it's gone so far downhill it's ridiculous.

I wish I could give 0 stars because I am very disgusted by their treatment of their patients.

I called in to enquire nicely about a travel vaccination, and I also nicely asked them if the nurse is able to check my records to see which vaccination is safe, and the reply I got was "Check the records yourself, you should know what you have".

When I went in-person the other day, I sent them an e-mail saying that I am trying to get a jab for the last 3 weeks, they tried to brutally verbally attack me in front of 2 other people. I literally stormed out of the place, all humiliated and confused.

To anyone who is not well, don't come to this snake pit only to get your head bitten off. Go to the surgery just off Bishop's Rise.

What's the point of having a university surgery anyway. It is not at all necessary.

rude staff. Second time my appointment switched to a face to face without me knowing.

Rude reception staff make taking care of your health an uncomfortable and unpleasant chore. They ask unnecessary questions, are extremely rude and entirely lack patience. The judgemental and hateful tone they hold makes one consider not bothering. The lack of clear communication and failure to understand basic principles not only makes it uncomfortable, but tedious and somewhat engaging. The doctors themselves are fantastic and extremely helpful. DO NOT BE PUT OFF BY THE RECEPTION STAFF.

they are not answering the phone!! very poor healthcare system! the doctors are good but you can only get to speak to them if the reception answers the phone, which they don’t! i have a throat infection that needs immediate care but guess i’ll just let it get worse. i am so upset.