Mill View Surgery

Terrible set-up.....not patient orientated.

Generally busy to get an appointment first thing but this is normal and a failing of the government not individual practices. I've had 5 practices throughout my life time.

However the administration team have been Brill when dealing with any requests and the Dr's have been good in managing my conditions.

I have been at this surgery for the past 20 years. These doctors DO NOT LISTEN. They want you out of the door ASAP assuming you can get in the door in the first place. I have had next to zero help from these doctors and its getting worse. I have been complaining of chronic fatigue, stomache problems, aching limbs and back, and mental health problems because of this. I am 100% definite that I am autistic but haven't had any help apart from being referred to an autism assessment 2 and a half year waiting list TWICE because the first time the hospital did not receive it which I had to find out myself by ringing the hospital TWO MONTHS after hearing NOTHING. Everything I go there about seems to be blamed on depression not the other way round despite what I've been telling them for years. I could go on and on about this terrible "service" no wonder people are leaving this practice in droves me being one of them

Pretty poor service when you call the surgery and a recorded message tells you that you are number one in the queue, please hold and someone will be with you shortly. The first call was cut off after just a couple of minutes. I called back and was again number one in the queue, this time for 26 minutes with no answer. I called again and was number 4 in the queue, then number 3 for 14 minutes, again no answer. The phones were then switched over as the surgery then closed.
I then had to wait 3 days before being able to make contact due to the weekend and bank holiday.
I appreciate they may have been busy and, or short staffed but I don’t feel this is acceptable and that they need to amend their practises to cater for these instances - even if it’s something as simple as switching to an alternate recorded message stating that they are sorry they are unable to answer the phone right now, etc, etc

Extremely difficult to get an appointment
Long waits in the surgery if you do manage to get an appointment
Even if you have the first appointment of the day the surgery can be running behind by half an hour due to administration meetings before surgery starts
Also no continuity in relation to which doctor you see
Overall terrible service

Young Receptionist olite and pleasant. No waiting. Came to have bloods taken.

After over 30 years with this surgery I have finally left. In all this time I have never had such rude receptionists. The final straw came when I was wished good look getting an appointment to speak to a doctor! So it's all down to luck now to get an aappointment? They say that they won't tolerate abuse but feel fine about being rude to the patient! I wish they would realise that we are the cause of their job not the inconvenience! I wonder if the doctors themselves know what is going on "front of house"? I know many people who have now migrated to other surgeries because of how bad they have got!

My question is , if you see that you have so many people asking for an appointment why you can't make more spaces? This is why we pay actually no? To stay on the line 30 min and when we get there just to hear "Fully booked " fine .Thank you! Oh and please wake up people not everything in this world is about Covid. People have other problems as well.