Bryn Darland Surgery

The doctors and staff are so lovely and helpful and the recent refurb looks amazing. Thank you all for always being so kind.

Terrible,lady on the phone was very passive and rude, place is a joke.

Great practice with friendly staff and great doctors/nurse. On 2 occasions the doctor has seen my baby daughter very late, fitting her in just before closing. Very grateful for a referral to the hospital when I brought her in poorly not long after she was born and the doctor spotted an infection

I understand that it’s been a really though time for doctors but things really need to be better. I have anxiety so calling the doctors and going to the doctors is already something I find pretty difficult. It has not been helped by the negative experiences I have had.

Recently I waited an hour for an appointment to see a different doctor then I wanted to. I was rushed along and I was not able to talk about everything I wanted to (it was meant to be an hour long appointment). The only thing they did was link me to a charity that has so far not been of any help. I called today and was told you can only get appointments for on the day and that I would have to call at 8 or fill out a form on their website that you can only fill out around 7-9am. I really think that’s going to make it so hard for anyone to get help, I also wish you could just send an email so I didn’t have to battle with myself for weeks to call the doctors.

Wonderful care provided by this practice

Phoned and Requested some information from my file was told by the receptionist ‘you’ve left it a bit late’(had my pre-op today for surgery tomorrow and there was me thinking these places could communicate between themselves but no I have to deal with this) and that I’d have to email the request. That’s a fine in goes the email. Automatic reply as there is no email on my file I’ll have to phone the surgery to update my information. Ok. Ring the surgery to add my email to file, to be told I’d have to email to add the email or come in to surgery. Im stressed and giving up now. What’s the point in asking for help when these inhumane receptionists are in the way. People ringing for help at their most vulnerable moments in life but left devastated by these receptionist. I could go on about other experiences I’ve had with them but what’s the point nothing will change

We’ve been registered with this practice for 3 years and I cannot praise them enough. They are accessible, friendly and incredibly caring. I wish to thank all of the staff for their hard work and care

Always have the best service from all staff at this surgery.
Excellent