Crown Dry Cleaners
393 King St, London W6 9NJ, United Kingdom
3.3
7 reviews
7 comments
FQV4+8C London, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 10–16
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 10–16
Sunday: Close
I went to Crowns to get my shoes repaired and was met with verbal abuse following my upset over the job they had done. The shoe was not repaired to a standard worth the price, and when I politely complained about the state it was in, I was met by a young(ish) woman with long black hair who was honestly appalling to me. She shouted at me and told me to leave the store despite me asking for the shoe to be mended again to a better standard. She refused to fix it again for me despite me telling her I had visited this place as a child.
I usually wouldn’t care enough to write on here and leave a review, but the treatment I received was enough for our family to NEVER VISIT AGAIN. We have no returned to that store since that time a couple years ago, despite us going there for 30 odd years.
The only reason I have left a review today is because I found out recently that my Father kindly (and for free might I add) helped the family owners of this business with their lease a while ago, and went out of his way to help them in a time of need.
To think that this woman/daughter (or whoever was at work at the time) was rude to me in such a way despite the kindness of my family to hers all these years, made me compelled to write on here.
I want to address this review to the young woman working there when she was rude to me about my boots;
You broke the family tie and connection of respect that had been cemented over 30 years in an instant by being so rude to me. We will never come back again after that experience and we couldn’t be prouder to have left. We now use Nil Dry Cleaners up the road and we highly recommend them.