Carmen Services

I received fabulous customer service from all staff in Carmen Services. I had 2 designer dresses with embellishment & made from 100% silk that had make up & dirt stains on tem. I was a bit anxious about the embellishment coming off during the process but they did an awesome job on cleaning them both super carefully for me. I am chuffed to bits & will definately go to them again with my dry cleaning garments. Thank you so much 😃

I have used Carmen for 3 years now and find them excellent. Clothes sent for dry cleaning are always beautifully treated and returned. If they find difficult stains they will often re-clean 2 or 3 times, at no extra cost, to remove them. They also came to my house recently and did a thorough clean of carpets, curtains and upholstery - all really well and thoroughly done.

I have been a customer of this friendly, family run dry cleaning business for many years now. I have always been more than satisfied with the quality of the service provided and the reasonable cost. I consider the owner of the shop, Aliona, to be courteous and extremely thorough in her work. Before accepting any item for dry cleaning she checks the garment carefully and gives an honest appraisal as to whether or not it is suitable for dry cleaning and in fact, if she thinks that any risk of discolouration or damage etc is involved, she politely tells me to not go through with it and to take the clothing home until I can provide her with the correct information concerning the material. In addition to this service she also does alterations, at a fraction of what it would cost me elsewhere and again, I can find no fault here. For these reasons I have become a regular customer. I consider myself lucky to have the above shop, which is large, clean and with such a gracious, helpful and above all, professional couple, in my neighborhood.

Please do not use this place as it is a waste of your money and the owner is highly aggressive.

I had two dresses dry cleaned. I got them back in exactly the same condition so I queried this with the man who then shouted at me and said they had to be hand washed. I asked him to lower his voice as I had not shouted at him but had asked a question in a very calm way. He proceeded to shout at me to pay him which said I would, but that as a customer I have every right to say if I'm unhappy with a service. I paid after which he shouted at me further. I asked him if he owns the place and he said yes.

If he explained to me in a friendly, calm manner that the stains couldn't be removed I wouldnt be so upset. I have never been shouted at like that in a shop where I'm a paying customer. Absolutely disgraceful.
It is cheaper than places in Acton but its worth travelling a bit further and paying more for a friendly service.

Brilliant family-run dry cleaners. Have used all services (dry cleaning, alterations, laundry, upholstery/curtain cleaning) and they always go the extra mile so items look great and as good as new. Thank you, will keep coming back!

Best Dry Cleaners and Laundrette in London!! Professional and willing and able to help with any issues. Excellent service and always with a smile. Couldn't recommend them enough.

I have used Carmen Services for many years now for dry cleaning, ironing, and house cleaning and have always been very pleased with the results of their work. I was very happy that Aliona not only maintains the high standard of the previous owner but has actually built on that standard. Carmen Services is situated between two roads running off the Uxbridge Road, West Lodge Avenue and King Edwards Gardens which is more of a community. To my knowledge most residents of these streets use Carmen with total satisfaction. It was therefore with some surprise that I read the vexatious reviews below. The comments posted are alien to my knowledge of Carmen Services and the owners and are so similar in content to each other, I can only assume there is an hidden agenda. I was also made privy to the CCTV showing these 'incidents' and as a result I have suggested to Aliona that the police be involved.

I went to this place to wash my school blazer and jacket once i received them a few days ago they looked EXACTLY the same just wrapped in plastic I thought that maybe it was just me and it had been cleaned

so now for a new school year, I thought I'd dry clean the blazer and came upon the google reviews and read that it's not only me who received the same clothes even though I paid for a service

that's terrible