Noor Dry Cleaners

I have (used to be) a loyal customer of Noor Dry Cleaners at Sudbury Hill.

Bottom Line:
DO NOT GO THERE!
They Treat Customers like a NUISANCE
If only the Owner/Director knew how the Front of House conduct themselves

Why?
They have a flawed system when collecting garments and accounting for them with poor handwriting on tickets
They rush customers and discourage when customers want to count garnets
They treat customers poor when there is a dispute: Shout, hang up phones and treat customers like a nuisance: Arrogance

CUSTOMERS ARE NOT A NUISANCE, THEY ARE YOUR SOURCE OF INCOME

In general the item I was concerned with was how they counted garments and noted on the ticket: Bad handwriting and not clear with what the items were and general rushing and discouraging customers when counting garments.

Compounded when they actively rush to collect and return items and make the customer uncomfortable when they want to count there garments when handing over or collecting.

Then came the day when a shirt was lost in 2011: When someone else collected garments on my behalf to be told “Don't worry it is all there” - 1 shirt missing. No joy when I called back: what the ticket number? I don’t have it as they take it on collection!

Okay I gave a second chance (now regret I did): Everyone makes mistakes (although their arrogance lead them to blame the customer)

Now again in Spring 2014: Someone else collected my garments and was rushed out.
I called them: and they got extremely defensive, I made extra effort to be polite and diplomatic: I got shouted at and they hung up the phone TWICE.

CUSTOMERS ARE NOT A NUISANCE, THEY ARE YOUR SOURCE OF INCOME

I had 18 shirts that they were charging for £2/shirt to "dry clean". They have different tariffs for shirts, not sure why as they are all £0.50 When I went to collect them not a single shirt was washed or ironed properly (no exaggeration) when I confronted the owner his response was "whaT you want me to do about it brother" I told him that I'd like them redone as I showed him every single shirt, the collars were still dirty and one even had a stain that I picked off from my hand.

I have since found out that no dry cleaners actually dry clean they wash and iron. Well these guys don't even wash by the looks of it. Just iron them hoping customers don't check.

Low cost, good service. I gave some shirts for alteration and it came out fine. They fit me well now. The owner was friendly as well.

I left 2 shirts to fix the down part, they did a horrible job and expensive. Bad quality place

Unfortunately I walked through a white suit, took it out to clean it and got it stained back and then told him again who had more stains on it from the cleaner. I would not recommend it to anyone

AVOID AT ALL COST

Took in wedding dress for dry cleaning and informed me that its disintegrated.

Refused any explanation. Was extremely rude. Refused to answer anything saying 'I'm not in court i don't have to answer anything

Disgusting and frankly abhorrent service.

AVOID AT ANY COST. UNPROFESSIONAL RUDE. RUINED MY WEDDING OUTFIT COMPLETELY, SAYING IT JUST GOT DISSOLVED BY HARSH CHEMICALS 2 DAYS BEFORE WEDDING. NO EXPLANATION, DONT WANT TO TALK FACE TO FACE SAYING MANAGER ISN'T THERE. AVOID AVOID AVOID AVOID!!!!!!!!!

Doesn't even deserve 1 star, horrible people and horrible service. Destroyed our clothes, I have no idea how they're still in service