Apple Bromley

This is a very good store which is spacious and efficient. As soon as we walked in, one of the staff approached us and asked how they can help. They then directed us to the appropriate section of the store. We were picking up an online order, and this was handled quickly and professionally. We parked in the Glades car park, which cost £1.10 for an hour.

Was told I could pay for a new phone over the phone and have my daughter collect it. When she turned up after a two hour journey they wouldn’t take payment over the phone. They said they would reserve it and I agreed to come the next day. So after a two hour journey we arrived to discover they had put it on reserve for someone else AFTER our call and they wouldn’t or couldn’t sell it to us. My daughter has special needs. She was devastated. This phone is hard to find, which is why we crossed London to get it from Bromley, only to be let down. We are also out of pocket because of all the travel costs plus I had to take time off work to get this thing, only for it not to be there. So now I have to waste more time and money tracking down and collecting another one, as well as deal with my daughter’s profound upset and disappointment. Shame on you Apple.

This store is the worst! You go in to get help or buy something, good luck with either! More show room then anything else. You wait around for an hour just to be told they busy it they can’t help. When it first opened was so good. Now apple stores are the worst experiences. They better off spending less on design and more on service provided

I had a fantastic service when getting my daughter a new phone for Christmas. I was greeted at the door when purchasing. Directed to the person I needed within a few minutes. The staff are very knowledgeable and friendly. I had to collect my order a few days later and again the service was great. No complaints! I will always be apple and never a android!🤣

Poor customer service by Tanaka. I was approached by one of the workers as if he did not want to be at work, dragging his feet. His entire energy was negative, his face, body language as well as his tone. My airpods are used for my ipad during work calls and meetings but i own an android. I explained to him the issue i was having with the airpods. I didn't go to apple to discuss my phone. Although i understand that the airpods update using an apple device. Mine did not in this case hence why i booked a repair before the warranty runs out. Had he explain this in an appropriate manner. There wouldn't have been an issue. He seem to have a problem with that stating ' the airpods are worth more than your phone' whilst he laughed. As a manager in sales myself, the job of this worker if anything would be to encourage me to perhaps get an apple device because it is more compatible. Instead he was very dismissive and rude. He got frustrated with how long it'll take to update suggesting that ' each air pod will take 25mins to update' i replied ' i had time' . He then proceeded to do the update and walked off. Nowhere on the website during the booking process was it clear enough stating that each technician is only given 15mins. I found him extremely rude from the beginning. Felt very personal, i do not know him from anywhere and felt attacked. Due to my professionalism i chose to ignore and do the right thing. In the future, he should take into account the way in which he speaks to others. I returned to work today and connected my airpods to the ipad and the problem is still occurring. So, nothing was solved. Would not recommend. On the other hand, the security at the door though, lovely and gave a warm welcome. I also spoke to a young lady beforehand who was also very pleasant. Such ashame it was ruined by a such a miserable person. Wouldn't return to this branch, but do wish your management the best when dealing with this staff.

Few days ago I went to this store and asked for battery replacement, they told me you should take an appointment and come back so that we can change battery on the same day, so I took an appointment for 04-12-2022 and went there before 15 minutes. As I was little early they made me stand outside until my appointment time.Then I went there at that time and lady there told you should keep your phone here for one day just for changing a battery but last time I went they said they would get that ready by 2 hours maximum. This is so frustrating as I drove 1 hour to the store and did not expect this kind of service from an Apple Store.

Terrible experience.

Brought into the Bromley Apple store an out of warranty on Wednesday 4th January which was stuck in recovery mode and the shopfloor assistants tried to update it. They could not do it (waited for 1 hour and 30 minutes) They offered to leave my iPhone overnight so they can try and do it in the morning and then they will contact me with the outcome.

I was contacted today (Saturday) - voicemail was left and email received saying that a replacement phone is ready to be picked up, just bring an ID (no mention of cost or anything) and we got really excited (especially my daughter as we promised that this phone is going to be given to her) thinking that Apple are giving us a replacement unit out of good gesture.

After arriving to the Apple Store in Bromley I was told that the replacement iPhone X is going to cost £400 plus VAT to which I was very shocked and surprised as nothing was mentioned about this and if I knew this from the beginning, I wouldn't have come to the store in the first place.

I tried to resolve this issue through the store and the complaints department but was told that nothing can be done and bad luck due to miscommunication on their part. No discount or anything was offered towards another unit.

Now I have to tell my daughter that she is not going to have the iPhone because Apple don't care about people's feelings...

My first and last time I am dealing with apple...

I bought Iphone14pro .. also bought screen protector and phone cover (paid £72) . I paid £72 for not to deal with quality issues. When I back home and put phone cover , the screen protector just peeled off!! Two products from Apple Store is just not working. When I was buying screen protector, the package was saying it is for iPhone 13/13Pro/14 . When I told Apple staff that it is not for 14Pro, he said no no they are all same, and he applied it !!! Here we are , not working !!!