Currys

I called in here to get some advice on streaming devices such Roku and Firestick. I particularly wanted to know if they gave access to BritBox. They guy on the 'Knowhow' did not even know what BritBox was and made no effort to help me. Another staff member I spoke to did at least know what BritBox was, but could not answer the question, did not offer to try to find out and suggested I call the manufacturers direct. This level of service is totally unacceptable!

I will review Currys only, not the TV I bought. I had been gifted some Love to Shop vouchers and needed a new TV so did my research and found the TV I wanted which was only in stock at the Yeovil branch of Currys.

So I travelled the 30 minute journey to Yeovil, found the store and then the TV I was after. At the checkout the assistant confirmed that the accept Love to Shop gift cards. After nearly 10 minutes trying to get the cards through he gave up and called for the person I assumed to be the manager. He proceeded to tell me that they have all sorts of problems with these Gift Cards. He said, if they try again it will wipe the balance off the card. So I asked how I was going to pay and he effectively shrugged his shoulders. I was not impressed.

Back in the car and I try to order online using the cards. Website would not accept cards so I rang Love to Shop. They assured me the balance of the cards was fine and that Currys should accept the cards and they should ring them if they have a problem.

So, back into the store and speak to the manager. He basically reiterated what he told me earlier and then said they would not ring Love to Shop. Quite rudely.

Eventually a young lad agreed to try again after I said I would ring Love to Shop if there was a problem. This time everything went through absolutely fine and I walked out with my TV, finally.

The lack of Customer Service in this store was shocking. The Manger downright unhelpful and, frankly, rude.

I don't normally give bad reviews but on this occasion I feel it is warranted.

Lucky to get a star! Went in to buy a new tablet, knew exactly what I needed, just needed someone to get it from stock and let me pay for it. 15 mins later still waiting for someone to do so. Meanwhile man with clipboard continues to just make a list of who is waiting rather than actually helping someone! Another lost sale as I'll just buy it from amazon now

Disgusting.
Came in for an upgrade on my current phone, which broke this weekend. I was told by an employee that he would have to find someone in store to run the car phone warehouse section as none of the full-time workers were in… okay, great. Unfortunately, this older employee, who was very abrupt and scruffy, came over with him. When the first employee said he or his other colleague was happy to help, the older man interrupted him and kept telling him no. I imagine he was looking out for the monetary and commission-based interests of those who weren’t in.
I wouldn’t have cared, but my phone is currently unusable and I wanted to change over ASAP to rescue all of my data. Deeply unprofessional and the old man was clearly on a power trip without offering an alternative. His only answer was “come back tomorrow” with rising fuel prices I was trying to do this on my lunch break so I wouldn’t have to spend out on additional petrol. Disgusting. I will not be going back.

UPDATED: Currys do NOT have an email address to contact them! Yes you read that right. I am trying to start a formal complaint and they have told me after the email failed - the email on the website doesn't work. I asked for the legal details and address ofr a complaint and they have told me there is NO way to contact them like this. SHOP here at your own RISK.

The most incompetent store I have ever used. Now 5 HOURS on chat to sort out spanning 3 days/attempts.. wait for it.. using a GIFTCARD! They outsource to people that can barely piece together English and hung up the chat because they couldn't be bothered to answer. Then after following the ADVISORS instruction and making a purchase - order was cancelled and they told me I had to go in store to resolve it. With 24hr times in-between as gift card take this long to move credit - even for a cancelled transaction. I am telling you right now - USE another store. The WORST customer service and shopping experience I have EVER had. Bar none. There is more I could write! Never any stock - tell you to shop online after driving to the store, 3 weeks wait times +, terrible aftersales, poor refund policy)

It a currys so you what it does/sells. On the occasion I went in, compared a couple of models (having already done some research beforehand). Then spent 10minutes waiting for floor staff to take an interest in serving. Gave up on that idea, then went to till to be told need to speak to floor staff. Eventually managed to get what I wanted but customer service was poor..

Staff are normally friendly, but it often seems they do not have enough floor staff for the number of customers as you often have to wait 5 to 10 minutes if you need help.

Very unimpressed. I went to buy a particular item, there were more staff than customers but no enthusiasm was shown in dealing with my query. A lacklustre youth consulted a computer and told me that what I wanted was not in stock. There was no attempt at customer service such as telling me he would be happy to order the product. In disgust I walked out and will get what I want elsewhere.